Cover Review Consultant

3 weeks ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

We are looking for full time Cover Review Consultants to join our team. As a Cover Review Consultant, you will conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. You will be a part of the Customer Retention team where the goal is to drive the business retention strategy of minimising membership revenue loss through a range of customer contact initiatives.

Work on a rotating roster, Monday to Friday (8:00am - 8:00pm AEST), based anywhere across Australia working from home and retail stores, flexible working options available.

**Key responsibilities will include**:

- Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
- Proactively identify opportunities to add value to members existing level of cover where necessary.
- Conduct health cover reviews to ensure customers are on the best cover for their needs, whilst meeting or exceeding sales targets.
- Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.

**About You**

To be successful in this role you must have previous experience in a sales role with a proven track record of meeting and exceeding KPIs targets. Along with this you will have:

- A positive, compassionate, and empathetic phone manner
- Intermediate to Advanced computer skills and the ability to navigate through multiple systems including Teams and Outlook
- Excellent relationship building and negotiation skills
- Effective communication when presenting products or services over the phone

Contact Centre experience is also desirable.

You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary IT equipment for the role will be provided by Medibank.

**_Please note: Interviews will be taking place between 25th of September and 27th of September. The start date for this role will be Monday, 30th of October and full attendance is required for your 6 weeks of training. Applications close 13th of September._**

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.

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