Cover Review Consultant

2 weeks ago

Docklands, Victoria, Australia Medibank Full time

Will you actively create a healthier future for tomorrow?
At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers.

As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders.

We are working hard to create an inclusive workplace and develop Indigenous careers.

The Opportunity


We are looking for full time Cover Review Consultants to join our fun Medibank Contact Centre team on a permanent basis.


As a Cover Review Consultant, you will conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership.

You will be a part of the Customer Retention team where the goal is to drive the business retention strategy of minimising membership revenue loss through a range of customer contact initiatives.

You will work on a rotating roster, Monday to Friday 8am to 8pm (AEST).

This role is working from home with opportunities for you to work from one of our work sites to foster connection and team engagement.


Key responsibilities will include:

  • Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
  • Proactively identify opportunities to add value to members existing level of cover where necessary.
  • Conduct health cover reviews to ensure customers are on the best cover for their needs, whilst meeting or exceeding sales targets.
  • Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.

About You


To be successful in this role you must have previous experience in a sales role with a proven track record of meeting and exceeding KPIs targets.


Along with this you will have:

  • A positive, compassionate, and empathetic phone manner
  • Intermediate to Advanced computer skills and the ability to navigate through multiple systems including Teams and Outlook
  • Excellent relationship building and negotiation skills
  • Effective communication when presenting products or services over the phone

_Group interviews will be held week of 6th of March with intended start date to be Monday 3rd of April._

A career with us
At Medibank, we believe work is something we do, not somewhere we go.

Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.

To find out more click here.

**To start small and impact bigger.

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