After Sales Support Service Advisor

2 months ago

Osborne Park, Australia OSOS Alliance Full time

Work for a well-established family business
- Fantastic products
- Excellent opportunity

OSOS Alliance are assisting our client a premier importer and distributor of top-quality bathroom and kitchenware products, serving both residential and commercial markets in securing Top Talent. Due to their continued growth and expansion, they are looking at adding a talented After Sales Support Service Advisor to assist their current sales team as well as the MD in managing his day to day.

**Responsibilities**:
Act as the primary point of contact for customers seeking assistance with product-related issues or inquiries.

Provide troubleshooting and technical support to resolve customer concerns effectively and efficiently.

Coordinate with internal teams, including technical support, sales, and logistics, to ensure timely resolution of customer issues.

Maintain accurate records of customer interactions and resolutions in our CRM system.

Proactively follow up with customers to ensure satisfaction and identify opportunities for improvement.

Collaborate with the sales team to identify potential upsell or cross-sell opportunities based on customer needs.

Stay updated on product knowledge and industry trends to provide informed assistance to customers.

**Requirements**:
Previous experience in a customer service or technical support role, preferably in the bathroom and kitchenware industry.

Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

Excellent problem-solving abilities and attention to detail.

Proficiency in using CRM software and other relevant tools.

Ability to work independently and collaboratively in a fast-paced environment.

A passion for delivering exceptional customer service and building positive relationships with customers.

Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Technical knowledge of bathroom and kitchenware products is a plus.

**How to Apply**:

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