Guest Services Ambassador

3 weeks ago

Canberra, Australia JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**What the opportunity involves**:
The Guest Services Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.

**As the Guest Services Ambassador you will be responsible for**:
Site OperationsCreate a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence.
Anticipate client needs through observation to create memorable experiences.
Manage stationery requisition and related inventory management.
Adhoc responsibilities assigned by Facilities Manager and team

Customer ServicesFoster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge ServicesDeliver concierge service with local expertise and insider knowledge.
Manage transportations request from visitors and employees. (if required)

Conference Meeting Room BookingAssist & educate client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by efficient turnaround of meeting rooms.

Mail Delivery ServicesOrganize receipt and deliveries of all mails and courier services.
Manage mail distribution records and mail logs.

**Sounds like you? To Apply, this is what we are looking for**:
Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills
Proficiency with Microsoft Word, Excel and PowerPoint
Good command of verbal and written English
2-years’ experience in a related professional area
Prior experience to manage meeting room services is an advantage
Diploma from an accredited institute

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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