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Customer Support Specialist
3 weeks ago
$60-$65K+super | Full time position | Flexible working hours
- Career progression opportunities | Inclusive working culture
- Local business located south of the CBD | onsite parking
A local Managed Service Provider is looking for their next Level 1 helpdesk technician due to an internal promotion and that could be you
**What's in it for you**
- Competitive salary + superannuation
- Sociable working hours = Work life balance
- Melrose Park location with free onsite car parking
- A role with loads of variety in tasks and autonomy to make it your own
- Work for a premium South Australian business that is growing
- Flexible working from home and office
- Socially inclusive working environment, be part of a team who loves to have a laugh and enjoy going to work.
**Responsibilities**
This role will see you working with a diverse range of business clients via phone and ticketing system providing a first point of contact with basic troubleshooting and customer service.
You can expect to perform the following tasks:
- Provide first-class level 1 technical support to business customers
- Troubleshoot customer challenges with a problem-solving mindset and escalate to Level 2 or Account Managers where appropriate.
- Basic remote (level 1) tech support
- Use of Monitoring and Management product (RMM)
- Assists the project team from time to time with resourcing where appropriate
- Managing of user accounts across both active directory and MS 365
**Requirements**:
- First and foremost is a love of customer service and solving problems
- Strong skills in MS 365 products and Active Directory
- Understanding of support tools and how to use tech to provide support
- The ability to speak tech and translate it in an easy to understand way
- Great communication skills both written and verbal
- A current drivers license and reliable transport
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM are a nice to have
Interviews will commence immediately and we are seeking a start date as soon as you're available
**APPLY**
**NOW**
**Matt** at
**SMAART Recruitment** on
**08 8232 6008.
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