Senior ICT Support Officer

1 week ago

Melrose Park, Australia Workskil Australia Ltd Full time

Melrose Park, SA

About the Role

We have an exciting opportunity for a senior member to join our dynamic ICT Service Desk team. As the first point of contact for technical support, this team strives to provide exceptional service with a customer centric focus. It operates in a challenging environment with sites across multiple states and a combination of devices and applications which present excellent growth and learning opportunities.

This role is being offered on a permanent full-time basis and will be located at our Melrose Park office but will require travel to other Workskil sites when needed.

You'll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice.

This challenging role will be a well sought after opportunity, so we encourage you to submit your application at your earliest convenience.

What we're looking for

We are looking for an IT professional with at least 2 years experience in a customer service focused IT support role. Ideally, you will be seeking a new challenge and a role with a step up in responsibility, as a senior member of the team you will be expected to pick up our systems quickly and become a mentor to other staff.

You will be able to demonstrate a working knowledge of;

  • IT Service management, preferably via a ticketing tool
  • Active Directory and User Account Management
  • Administration of Microsoft 365
  • Deployment and management of a fleet of Windows PCs and Apple mobile devices, and their peripherals
  • Communication systems like Cisco Unified Communications Manager and Microsoft Teams

With a patient manner when providing technical support, you must be approachable and able to develop a positive rapport with a wide range of internal customers. You will have exemplary communication skills and be equally comfortable interacting verbally, in writing or in person.

As part of a small team, you will need to be reliable and flexible, have excellent problem solving skills, be precise with a keen eye for detail, willingly accept responsibility to see things through, show initiative. As a senior member you will be expected to assist with the upskill and training of other team members and recommend process improvements.

Above all else, we are looking for candidates who are aligned with and can demonstrate our organisational values in their work.

You will also be required to hold a current driver's licence.

About Us

For over 40 years Workskil Australia has been a national not-for-profit and charitable organisation dedicated to supporting Australians find jobs whilst also supporting our wider communities towards positive family and social outcomes. We are focused on delivering culturally appropriate and holistic support services to Aboriginal and Torres Strait Islander families. Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all our customers is our key point of difference.

In alignment with our values, we adopt a holistic model to provide a range of employment, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia, and Victoria.

We work hard every day to:

  • Work with our customers to help them secure meaningful long-term job opportunities.
  • Meet the labour needs of businesses and industry by providing quality recruitment services at no cost.
  • Provide specialist employment and community services to people seeking work and who may be living with an injury or disability, including mental ill-health.
  • Provide a dedicated culturally safe specialist employment and community program for our Aboriginal and Torres Strait Islander customers.
  • Deliver work experience projects for adults and Youth to the community.
  • Assist businesses to diversify their workforce.

We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position.

To learn more about working at Workskil Australia head to

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

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