Ict Support Officer

4 months ago

Melrose Park, Australia Workskil Australia Ltd Full time

**About the Role**

This role is being offered on a permanent full-time basis and will be located at our Melrose Park office but will require travel to other Workskil sites when needed.

You’ll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice.

**What we’re looking for**

We are looking for an individual with a genuine passion for IT who is highly motivated and eager to further their skills. You must be approachable and able to develop a positive rapport with a wide range of internal customers, and have a patient manner when providing technical support. You will have exemplary communication skills and be equally comfortable interacting verbally, in writing or in person.

As part of a small disperse team, you will need to be reliable and flexible, have excellent problem solving skills, be precise with a keen eye for detail, willingly accept responsibility to see things through, show initiative and be able to draw knowledge from others.

Although not essential, prior experience in an IT support role or related study or qualification will be highly regarded. Knowledge of Microsoft 365, Office Suite & Windows, IT Service Management, mobile devices, Cisco Unified Communications, Active Directory and general hardware and software deployment will be an advantage.

You will also be required to hold a current driver’s licence.

**About Us**

For over 40 years Workskil Australia has been a national not-for-profit and charitable organisation dedicated to supporting Australians find jobs whilst also supporting our wider communities towards positive family and social outcomes. We are focused on delivering culturally appropriate and holistic support services to Aboriginal and Torres Strait Islander families. Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all our customers is our key point of difference.

In alignment with our values, we adopt a holistic model to provide a range of employment, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia, and Victoria.

We work hard every day to:

- Work with our customers to help them secure meaningful long-term job opportunities.
- Meet the labour needs of businesses and industry by providing quality recruitment services at no cost.
- Provide specialist employment and community services to people seeking work and who may be living with an injury or disability, including mental ill-health.
- Provide a dedicated culturally safe specialist employment and community program for our Aboriginal and Torres Strait Islander customers.
- Deliver work experience projects for adults and Youth to the community.
- Assist businesses to diversify their workforce.

We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

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