Service Centre Consultant

4 weeks ago

Bendigo, Australia State Trustees Limited Full time

Location: North West Region | Bendigo

Job type: Other

Organisation: State Trustees Limited

**Salary**: $69,324 - $83,205

Occupation: Customer Service/Call Centre

Reference: VG/FA/1725349E
- **Bendigo location, with flexible work from home and office arrangement**:

- **Salary circa $69,000 plus super**:

- **Applications close 18 June 2023**

**About Us**

We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration.

**About the Role**

We assist more than 9500 Victorians who, due to disability, illness or injury and are unable to manage their financial and legal affairs and have been appointed to us to assist them by VCAT.

As the direct point of contact for clients through inbound and outbound calls and online chat, you will provide administrative support services and resolve enquiries.

Working in a large team, you will have the support of hands-on leaders and colleagues to provide superior customer service in this front-line rewarding role.

**Skills and Experience**
- Experience in a busy client focused and team-based environment
- Ability to support a client centric culture
- Experience in delivering high quality client focused solutions to clients
- Relevant administration and customer service experience
- Ability to work collaboratively and respectfully to deliver and enhance the client experience
- Ability to take responsibility to provide a clear understanding, progress updates and resolution to clients with a first contact resolution mindset
- Ability to identify opportunities to improve services and enhance service excellence
- Well-developed professional communication skills
- Understanding and experience dealing with clients with a disability
- Competent financial literacy and understanding of simple budgets
- Basic computer literacy with proficiency with Microsoft Office suite

**Employee Benefits**
- One-off work-from-home set up payment
- Career development
- Health & well-being programs
- Flexible work conditions
- Education assistance
- Purchased leave
- Employee assistance program
- Reward & recognition program
- Free Will preparation
- Retailer discounts
- Charitable workplace giving
- Social club

Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians.

**Our Culture**

For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.

**How to Apply

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