Service Centre Consultant
4 weeks ago
Bendigo location, hybrid arrangements after training period
- Salary $70K plus super
- Full time, 12 month fixed term with a view to permanent
- Applications close 27 March 2024
About Us
At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.
Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
About the Role
We currently support over 11,000 Victorians who, are unable to fully manage their own affairs.
As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.
This empowering role offers a 12-Month Contract, with a potential to permanent employment, and full-time hours of 38 hours a week Monday to Friday (8:30am -4:30pm or 9:00am -5:00pm). After a comprehensive 3-months of training, flexible work arrangements await, allowing you to work 2 days from home and 3 days in the office.
Skills and Experience
- Proven success in dynamic, client-focused, and team environments
- Customer service background, call centre experience is advantageous
- Strong professional communication skills, maintaining composure under pressure
- Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
- Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
Employee Benefits
- Hybrid work. One-off work-from-home set up payment
- Generous leave entitlements including surrogacy and gender transition leave
- Health and wellbeing programs and resources
- Diversity, Equity and Inclusion programs
- Discounts with selected retailers through our dedicated reward and recognition platform
- School holiday program reimbursement payments
- Free, confidential, 24/7 access to counselling services
- State Trustees product discounts including free Wills
Discover the full benefits and opportunities by visiting our careers page at State Trustees.
How to Apply
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