![True Hands](https://media.trabajo.org/img/noimg.jpg)
Community Engagement Manager
3 weeks ago
True Hands Home Care and Disability services is seeking to employ a bright, Visionary, competent and organized Community Engagement Manager for our new **Melton & Wyndham Vale** **Office.**
**About You**:
This role is ideal for Someone that is looking to work for a progressive company. who would like to use their customer service skills, creativeness and Big Ideas to develop a business growth strategy for our Brand-new SDA houses in Melton, Wyndham Vale, Tarneit and Thornhill Park.
**Responsibilities**:
- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Strong Referral connections including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships
- Local Area Knowledge
- Market Knowledge
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.
- Promoting the business and seeking new clients, networking.
**To be successful in this role you will have**:
- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships
- Good Area Knowledge
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience
- Strong Referral and Sales knowledge
- Sound understanding of NDIS price guide, completing schedule of support agreements and tenancy agreements.
**Mandatory Qualifications for this role**:
- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check
**Job Type**: Part-time
**Salary**: $45.00 - $47.00 per hour
**Benefits**:
- Company car
Schedule:
- 8 hour shift
Supplemental pay types:
- Annual bonus
- Commission
- Performance bonus
Ability to commute/relocate:
- Melton, VIC: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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