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IT Support Analyst

4 months ago

Perth Airport, Australia SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
SGS is looking for a IT Support Analyst to join the team in Perth.

Your duties will include, however not limited to:

- Provides Level 2 support and resolutions for moderate complexity technical issues and incidents escalated by the Global Service Desk and end users.
- Provides world class customer service to the SGS Australia end-user community.
- Evaluates end-user needs, defines technical problems, and generates solutions for resolutions.
- Coordinates between the end users, local, regional and global support teams and vendors to resolve Level 2 break-fix incidents and issues.
- Tracks, monitors, documents and communicates with end-users for the requests, issues and incidents through to completion using the Service Now system.

**The role will be based at the SGS Head Office near Perth Airport.**

**Qualifications**:

- Ability to interact with a wide range of stakeholders.
- Similar experience in an operational/support engineer type role
- Experience providing IT support and project work on-site and remotely
- Great written and verbal communication skills.

Additional Information

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.