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Customer Care Consultant

1 month ago

Melbourne, Australia Chubb Fire & Security Pty Ltd Full time

**2030228F**

**Melbourne, Victoria AU**

**Are you an experienced Customer Service Consultant, looking for the next step in your career? This is an opportunity to join VitalCALL with Chubb, where you will benefit from exposure to a program of work, continuous improvement, progression opportunities as well a range of additional benefits that come with working with a market leader.**

**The Opportunity**:
VitalCALL with Chubb are providing the implementation of the 4G Migration program to our customers. We are now in the process of creating the new Customer Care Consultant role for our Remote Services Center in Victoria, working initially from an office in the Northern suburbs for 2/3 months, then remotely from home.

VitalCALL alarms provide a valuable service to our customers, providing Personal Emergency Response units, which are installed in our customer’s homes. These devices allow our customers to live independently and provide peace of mind to customers and their families alike. The implementation of the 4G Migration program, providing an upgrade to customers alarm systems across Australia and New Zealand and requires dedicated resources to ensure full customer satisfaction.

**You will contribute by**:

- Providing out-going calls to customers regarding scheduling a 4G upgrade to alarms and related security systems.
- Deliver alarm compliance and phone service level targets for our Australian and New Zealand customer base.
- Guaranteeing the service rendered to the external customer and internal customer.
- Performing support administration functions in a timely and efficient manner to meet the expectations of the business.

**Experience and Knowledge Requirements**:

- Ideally you will have gained your Customer Service/Administration experience in a Call Center/Contact Center environment.
- Experience working with an ERP system (Pronto preferred).
- Experience working in shift rotations and environments is preferred.
- Experience working with a Monitoring system - MASTERMIND, Sales Force or similar is advantageous.
- Experience working within the Security Industry/Alarm Monitoring is preferred.
- Customer focused and passionate about making a positive difference for customers and the business.
- Superb initiative, teamwork, and operates with a high degree of flexibility.

**Benefits**:

- A competitive salary package.
- The chance to make your mark in a growing sector.
- Flexible and hybrid working arrangements.
- Excellent job stability within a market leading organisation, with an eighteen-month fixed term contract.
- A supportive and positive team structure with a culture of accountability, integrity, client awareness, team spirit, ownership, and reliability.
- The chance to progress your career with a global name in the fire, security & safety space.

**_We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds._

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