Customer Care Consultant

3 weeks ago


Melbourne, Australia IAG New Zealand Full time

As a Customer Care Consultant you can have meaningful impact.
- Care for a community recovering from floods.
- Help them rebuild after great loss.
- Make their world a safer place.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We currently have multiple opportunities for Customer Care Consultants to join the IAG team located in Melbourne CBD. In this position you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage for their business insurance needs.

** Melbourne CBD**, with flexibility to work from home one day per week after training. You will work
**Monday to Friday** with some public holidays, shifts allocated between
**8:00am
- 8:00pm,** so you need to provide full availability to work within these hours. Rosters will be issued 6 weeks in advance.

**The starting date for these positions will be 8 May 2023, **with your IAG journey commencing with a comprehensive, 6-week induction (fully paid).

**ABOUT YOU**
- Previous customer service experience eg. contact centres, sales, hospitality, retail or volunteer work
- Tech-savvy and confident using multiple systems and platforms simultaneously
- Expertise to effectively manage challenging customer conversations and resolve complaints
- Ability to solve problems empathetically and equitably
- Well-developed rapport building, active listening, and communication skills
- Demonstrated ability to work autonomously, meet KPIs, use initiative, and be resourceful
- Emotionally intelligent, adaptable, and resilient

Applications close Thursday 23 March 2023, 11.59pm AEDT.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll enjoy:

- Flexibility and support so you can live life to the full.
- Access up to 50% off home, motor and small business insurance.
- Grow your financial future with 13% superannuation as standard.
- 20-days paid emergency services leave a year.
- Community volunteer days and team volunteer activities.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan in on our company website.

IAG Culture story
**OR **The IAG way



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