Complaints Resolution Specialist

Work from home and in the office - Manage your own desk and case load - autonomy and fantastic management - Dealing with AFCA and escalated complaints - Dispute Resolutions Case Manager. - Rhodes on the train line or drive to work - Hybrid - work from home and in the office - Excellent management and stable experienced team. **About The Role**: You will be...

**Your Role** You will lead our Australia & New Zealand complaints team and ensure the efficient and effective operation of the Complaint & Customer Resolution (CCR) Service in resolving customers complaints and disputes in compliance with Chubb’s internal framework and regulatory requirements. You will focus on delivering a positive customer experience...

**About us** At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice...

**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

Company DescriptionAt Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

Be Our Customer Champion! Join a company with proven career growth and progression Growing SaaS business with the backing of a big business Do you thrive on resolving issues and turning frowns upside down? Are you a clear communicator with a knack for de-escalating situations? If so, we want you on our team! At BrightHR, we keep it simple. Our HR software...

As a result of organic growth, this global insurance firm is seeking 2 additional resources for their Line 2, dispute resolution and complaints handling team. Working closely with the Senior Manager and Chief Risk Officer, you will be responsible and assising with the the following. - Manage and resolve customer complaints and disputes. - Educate key...

**Do work that matters** As a Disputes Resolution Manager, your role will ensure an outstanding customer resolution experience throughout the investigation and resolution of a complaint related to Business Banking products, policies and procedures. You will proactively drive business improvement and protect the Group from emerging issues by leveraging...

A new adventure awaits.. At Zurich we’re on a journey to lighting the way to a brighter future… a brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most...

**Are you committed to delivering the best possible outcomes for our customers? A Leader who is driven to make a difference for our people and our customers?** - **This role sits in the Internal / External Scams and Disputes team and would be available as a 12-month secondment internally or Max Term agreement (externally).** **See yourself in our...

**.** **N**ational Manager, Internal Dispute Resolution | Consumer | Sydney or Melbourne Based** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing...

Join a team of devoted problem solvers dedicated to getting the right outcomes for their customers - Hybrid working, flexible start times and the autonomy and freedom to plan your day - 12-month full-time contract The Customer Relations team is committed to continuously improving the quality of our customers’ experiences. We have the benefit of complete...

**Chapter Lead Complaints Regulatory Engagement** **Do Work That Matters** Group Customer Relations (GCR) oversees complaint handling for the Commonwealth Bank Group and is the centre of excellence for managing customer feedback. We are here to support the resolution of customer issues and to actively take carriage of matters that are sensitive or complex....

**Do you live and breathe customer service excellence? **Are you passionate about helping others? **Do you want to make a real difference every day?** Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling for the Group and manage escalated and...

Workplace Relations Specialist The Workplace Relations team are integral to CommBank's Group People Services team within Human Resources that provide operational workplace relations and human resources advice. This includes, but is not limited to, advice on matters such as performance management, misconduct, workplace grievance review, personal illness, and...

**Date**: 18-Apr-2023 **Location**: Sydney, AU **Company**: ANZ Banking Group Limited About the Role Overall purpose of the Customer Solution Specialist is to retain and increase loyalty of ANZ customers. Deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer...

** This role is at Carma (not for Hatch)** Hatch is supporting Carma to find a great Customer Service Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Carma. **About the role at...

** This role is at Raisely (not for Hatch)** Hatch is supporting Raisely to find a great Customer Success Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Raisely. **About the role at...

**Do work that matters** As Team Manager in Group Customer Relations (GCR) you will lead a team which will managed a range of different complaints that have been escalated from our frontline teams for specialist complaints management by GCR. You will coach and guide your team of dispute resolution experts in investigating the complaint with empathy in a...

** This role is at Aon (not for Hatch)** Hatch is supporting Aon to find a great Service Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Aon. **About the role at Aon** You will be supporting and be...