Dispute Resolution Specialist

2 months ago

Sydney, Australia Zurich Insurance Full time

**About us**

At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.

**About the role**

Are you an experienced Dispute Resolution Specialist with a proven technical background that has spanned IDR and EDR responsibilities across a diverse General Insurance portfolio.

The IDR component of the role involves management of disputes and complaints that are escalated internally from business areas within Zurich.The EDR component of this role involves managing disputes lodged with external schemes such as AFCA, OAIC and AHRC. Management of both IDR and EDR disputes require thorough case investigation and internal and external stakeholder management.

This role entails an advanced level of customer service and complaint resolution skills to resolve complaints, retain customer relationships, and reduce reputational and financial risk.

**Important to your success**

It is important for this role to have an intermediate to advanced level of skill in insurance claims and the associated legislative and regulatory frameworks that govern the industry.
- Relevant tertiary degree
- Three years insurance industry experience
- Comprehensive understanding of complaint handling practices and procedures across Australian and New Zealand markets
- Understanding and experience of identifying risk and designing mitigating actions
- Proven strong customer focus.
- Excellent communications skills (written and verbal)

**Zurich is here to support you**

As you make a difference and have real impact on business outcomes, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts. In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.

**Internal Applicants

  • Specialist, Dispute Resolution

    3 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Specialist, Dispute Resolution Make a difference as a **Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as a **Dispute Resolution Specialist**. Stepping into a permanent, role, you'll manage the disputes that arise from unresolved complaints. Using...

  • Specialist, Dispute Resolution

    3 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Specialist, Dispute Resolution Make a difference as a **Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as a **Dispute Resolution Specialist**. Stepping into a permanent, role, you'll manage the disputes that arise from unresolved complaints. Using...

  • Specialist, Dispute Resolution

    2 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Specialist, Dispute Resolution Make a difference as a **Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as a **Dispute Resolution Specialist**. Stepping into a permanent, role, you'll manage the disputes that arise from unresolved complaints. Using...

  • Dispute Resolution Specialist

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Resolution Specialist** - ** $98,941 - $116,651 plus super**: - ** Ongoing role - Multiple roles available**: - ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 7/8** **About us** The Customer Resolutions Team is a newly created function within Service NSW,...

  • Specialist, Dispute Resolution

    3 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Make a difference as a **Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as a **Dispute Resolution Specialist**. Stepping into a permanent, role, you'll manage the disputes that arise from unresolved complaints. Using your high-level dispute...

  • Dispute Resolution Specialist

    2 months ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia Zurich Insurance Company Full time

    A new adventure awaits.. At Zurich we're on a journey to lighting the way to a brighter future... a brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to...

  • Dispute Resolution Specialist

    1 month ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta** **The opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer...

  • Dispute Resolution Specialist

    3 weeks ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta** **The opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer...

  • Dispute Resolution Specialist

    1 week ago

    North Sydney Council, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...

  • Dispute Resolution Specialist

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Dispute Resolution Specialist

    1 week ago

    North Sydney Council, Australia Zurich Insurance Full time

    A new adventure awaits.At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers and...

  • Dispute Resolution Specialist

    2 months ago

    North Sydney, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.There are many reasons why Zurich is the right choice for...

  • Dispute Resolution Specialist

    2 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Dispute Resolution Specialist

    1 week ago

    North Sydney Council, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to 'create a brighter future together', where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.There are many reasons why Zurich is the right choice for you....

  • Dispute Resolution Specialist

    1 week ago

    North Sydney Council, Australia Zurich 56 Company Ltd Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Zurich we're on a journey to lighting the way to a brighter future.. a brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet. We take pride in...

  • Dispute Resolution

    1 week ago

    Sydney, New South Wales, Australia Burgess Paluch Legal Recruitment Full time

    NEW ROLES to market; due to growth + one replacement; team of 2 Partners; strategic advice; practical solutions; 1 day WFH from day 1; SYD/CBD/WFH; Skills & responsibilities You will be a Dispute Resolution & Litigation lawyer at Associate, Senior Associate or Special Counsel level.Your new role Will allow you to enjoy a great variety of dispute work -...

  • Internal Dispute Resolution Specialist

    3 weeks ago

    Sydney, Australia TAL Full time

    Company Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Dispute Resolution

    1 week ago

    Sydney, New South Wales, Australia Burgess Paluch Full time

    NEW ROLES to market; due to growth + one replacement; team of 2 Partners; strategic advice; practical solutions; 1 day WFH from day 1; SYD/CBD/WFH;Owner-managed businessesAspirational individualsLong-term relationships and solutionsSkills & responsibilitiesYou will be aDispute Resolution & Litigation lawyerat Associate, Senior Associate or Special Counsel...

  • Dispute Resolution Specialist

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company Description:At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...