Participant Support Officer, Complex Support

3 weeks ago


Adelaide Region SA, Australia HOBAN Recruitment Full time

HOBAN Recruitment are currently sourcing an experienced Participant Support Officer to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities and may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

***

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the relevant Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.

***

**Keys kills required for role**:

- Very good skills and knowledge of Microsoft Office Suite, Teams, and use of CRM systems
- Excellent verbal and written communication
- Deliver effective customer service and quality, accurate outcomes.
- Must have previous administration experience.
- Confident organising meetings, compiling agendas, taking minutes and organisation of Outlook calendars.

***

**About you**:

- Exceptional communication and teamwork skills
- Satisfactory level of technical, functional, and professional skill
- Can maintain effectiveness when experiencing major changes
- Previous experience working closely with internal and external stakeholders.
- Must have an understanding in legislations, policies, and procedures
- Procurement and contract management experience
- Must be an Australian Citizen


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