Account Manager
2 months ago
** This role is at Ogilvy Australia (not for Hatch)**
Hatch is supporting Ogilvy Australia to find a great Account Manager - Healthcare Communications to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Ogilvy Australia.
**About the role at Ogilvy Australia**
About the Role:
This role sits within our health division - Ogilvy Health.
Ogilvy Health Sydney is looking for an Account Manager to work on one of our leading healthcare clients.
Your role as an Account Manager will focus on the day-to-day organisation and administration of the client account and ensure great creative output for their projects in a timely and cost-effective manner. Beyond this, you are the guardian and promoter of information and insight about the brand and ensure the team is well informed about the brand, it’s market and competitors.
**Key Responsibilities**:
- Support the Account Director with daily tasks and interactions with the client.
- Handle day to day administration of the account, including internal and client WIPs, workflow control, meetings, minutes, estimates and records, under the direction of the Account Director.
- Manage in an appropriate manner and keep team informed on work in progress, recognising issues early and pre-empting them.
- Develop a thorough understanding of the client’s brand and its competitive environment.
- Write briefs under the supervision of the Account Director.
- Work with internal stakeholders to get things done on time, on budget and at the right quality, including peers across departments and disciplines.
- Ensure clients are efficiently charged for the work the agency has performed.
- Develop a strong relationship with the client and ensure they are kept in the loop with work in progress. Provide excellent customer service in all client interactions.
**Skills and Qualifications**:
- Hardworking, dedicated, and passionate about healthcare communications
- Exceptional financial management skills in running clients as though it is their own business
- Effective communication skills and a positive, calm, and considered manner are essential.
- Proactive and positive approach to work and an eagerness to learn and progress.
- Ability to relate well to a variety of people and build productive relationships, while still introducing elements of fun and humour in the workplace.
**Seniority**
Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
**Responsibilities**
- Sales Pipeline Fulfilment - Ensure the top of the sales pipeline is adequately filled with quality leads
- Sales Pipeline Management - Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Results orientation - Focuses on outcomes and the steps it takes to achieve them
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Ogilvy Australia.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $60,000.00 - $120,000.00 per year
Schedule:
- Day shift
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