Insights Manager
7 months ago
RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.
We are seeking an experienced Insights Manager to join our team. As the Insights Manager, you will be responsible for driving our research and insights program and lead the RSLLC Customer Experience (CX) program, consulting on how these insights can be used to improve and enhance our customer experience across our Retirement Living, Home Care, Residential Aged Care, and Veteran Services.
You will:
- Collaborate with the Strategy & Insights Lead to develop a comprehensive strategy for gathering and filtering trends, insights, and industry changes across sectors, competitors, communities, and legislation.- Adopt a community-led, data-driven approach to understand our community and utilise insights.- Plan, develop, and execute strategic research programs, enhancing customer research and leveraging data integration for deeper customer behaviour understanding.- Analyse and synthesise data from diverse sources, extracting valuable insights for strategic decision-making.- Forge partnerships with the Strategy, Marketing, and Communications team to create tracking metrics that measure ROI, utilising both internal and external data sources for comprehensive campaign assessment.
Who are you:
- Qualifications in Marketing, Social Sciences, Economics, or related fields.- Minimum 5 years of experience in research and insights, with a strong track record of analysing customer data to drive meaningful outcomes.- Competency in Word, Excel, and PowerPoint. Experience with self-service platforms and analytics tools such as PowerBI and Qualtrics.- Agency-side market research or research consulting experience and experience working in complex, multi-stakeholder environments and managing multiple projects simultaneously.- Proficient in using analytic tools to conduct customer analysis, delivering analytics in a commercial environment. Experience translating business problems into actionable insights.- Excellent verbal and written communication skills, with the ability to convey complex data and concepts into clear and actionable recommendations.
Join RSL LifeCare because:
- Competitive remuneration package and Not for Profit Salary Packaging.- Annual leave loading of 17.5%- Flexibility within a hybrid working environment.- Team-building activities, wellbeing days, and volunteering opportunities.- Personal and professional development support.- Collaborative and passionate team environment.
- Our commitment to diversity:_- We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability._
Location
St Leonards
-
Insights and Digital Coordinator
6 days ago
St Leonards, Australia RSL LifeCare Full timePosition located at RSL Life Care Head Office, St Leonards Leading Aged Care & Veterans Not-for-profit Organisation Eligible for ‘not for profit’ salary packaging Opportunity: As our new Insights and Digital Coordinator, you will provide a high standard of assistance and administration to the Digital Strategy team and Strategy and Insights Lead. You...
-
Manager Data Science and Insights
3 months ago
St Leonards, Australia Cancer Institute Division Full time**_Manager, Data Science and Insights_** **Employment Type**: Fixed Term (24 months) with possibility to change to Permanent **Position Classification**: Health Manager Level 4 **Remuneration**: $137,173 - $163,431 per annum, excluding superannuation **Hours Per Week**: 38 **Location**: 1 Reserve Road, St Leonards, Sydney **Requisition ID**: REQ783844 **_...
-
Research Manager
7 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Associate Managing Consultant, Program Management
8 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Manager Performance and Analysis
2 months ago
St Leonards, Australia Ministry of Health Full timeJoin our Performance Analysis and Reporting Team at the Ministry of Health for an exciting ongoing opportunity and be part of the team supporting the health system to drive continuous improvement to deliver quality care to the NSW community. **About us** - Build your career in data and analytics in a role that provides timely accurate advice and analysis of...
-
Manager Marketing Services
3 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Marketing Manager, Brand
2 months ago
St Leonards, Australia Warner Bros. Discovery Full time**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...
-
Managing Consultant- Program Management
9 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Managing Consultant, Advisors
4 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Associate Managing Consultant-2
7 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Manager, Merchandising
2 months ago
St Leonards, Australia Warner Bros. Discovery Full time**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...
-
Manager, Consumer Marketing
2 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Associate Managing Consultant, Advisors
1 month ago
St Leonards, Australia Mastercard Full timeOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
General Manager Safety, Quality
6 months ago
St Leonards, Australia RSL LifeCare Full timeRSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day. We are currently looking for a General Manager Safety, Quality, and...
-
Managing Consultant
9 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Manager, Content Planning
2 months ago
St Leonards, Australia Warner Bros. Discovery Full time**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...
-
Brand Manager
7 months ago
St Leonards, Australia Laser Clinics Australia Full time**Who are we?** The Laser Clinics Skincare division is a fast-growing business unit, part of the Laser Clinics Group, that offers a range of high-performance, clinic quality skincare products; Skinstitut and Skinstitut Expert. Since making our debut in 2008, Skinstitut has been ahead of the curve. And not just because we create high-performance...
-
Customer Success Manager, Specialized Product
6 months ago
St Leonards, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Marketing Manager Foundation
6 months ago
St Leonards, Australia HammondCare Full time**About us** HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through...
-
Marketing Manager Foundation
7 months ago
St Leonards, Australia HammondCare Full time**About us** HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through...
