Insights Manager
6 months ago
RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.
We are seeking an experienced Insights Manager to join our team. As the Insights Manager, you will be responsible for driving our research and insights program and lead the RSLLC Customer Experience (CX) program, consulting on how these insights can be used to improve and enhance our customer experience across our Retirement Living, Home Care, Residential Aged Care, and Veteran Services.
You will:
- Collaborate with the Strategy & Insights Lead to develop a comprehensive strategy for gathering and filtering trends, insights, and industry changes across sectors, competitors, communities, and legislation.- Adopt a community-led, data-driven approach to understand our community and utilise insights.- Plan, develop, and execute strategic research programs, enhancing customer research and leveraging data integration for deeper customer behaviour understanding.- Analyse and synthesise data from diverse sources, extracting valuable insights for strategic decision-making.- Forge partnerships with the Strategy, Marketing, and Communications team to create tracking metrics that measure ROI, utilising both internal and external data sources for comprehensive campaign assessment.
Who are you:
- Qualifications in Marketing, Social Sciences, Economics, or related fields.- Minimum 5 years of experience in research and insights, with a strong track record of analysing customer data to drive meaningful outcomes.- Competency in Word, Excel, and PowerPoint. Experience with self-service platforms and analytics tools such as PowerBI and Qualtrics.- Agency-side market research or research consulting experience and experience working in complex, multi-stakeholder environments and managing multiple projects simultaneously.- Proficient in using analytic tools to conduct customer analysis, delivering analytics in a commercial environment. Experience translating business problems into actionable insights.- Excellent verbal and written communication skills, with the ability to convey complex data and concepts into clear and actionable recommendations.
Join RSL LifeCare because:
- Competitive remuneration package and Not for Profit Salary Packaging.- Annual leave loading of 17.5%- Flexibility within a hybrid working environment.- Team-building activities, wellbeing days, and volunteering opportunities.- Personal and professional development support.- Collaborative and passionate team environment.
- Our commitment to diversity:_- We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability._
Location
St Leonards
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