Service Integration and Management Siam Lead

4 weeks ago

Canberra, Australia Centorrino Technologies Full time

Welcome to CT, the ultimate destination for tech enthusiasts We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023 With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us - let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

**Here’s what you’ll be doing**:

- Work closely with the Sourcing Lead and the Program Office Lead in defining, scoping and managing the delivery of assigned outcomes.
- Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.
- Ensure that the Department’s future people, process and technology requirements for SIAM are identified, documented and addressed.
- Work with all relevant stakeholders to develop any approach to market documentation for SIAM.
- Undertake, as necessary, research and investigation into modern ICT services, practices and delivery models.

The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.

The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:
2. contemporary SIAM and ITIL Service Management services and operating models.

3. other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.

4. contemporary service management toolsets and solutions, including public cloud toolsets and solutions.

**Estimated start date**

Monday, 11 March 2024

**Initial contract duration**

12 months

**Extension term**

12 months

**Number of extensions**

2

**Location of work**

ACT

**Working arrangements**

**Security clearance**

Must have Baseline

2

**Requirements**:
**Security Clearance: Must have active Baseline clearance.**

The **SIAM Lead** will have:

- Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.
- Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments, including within Government.
- Demonstrated experience with service management and enterprise operational toolsets and solutions.
- Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.
- Ability to collaborate with technical and non-technical teams to identify gaps in strategy, delivery, and capability, resolve complex issues and seek consensus.
- The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.
- Strong written and verbal communication skills to effectively communicate to stakeholders, executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements, expectations and outcomes is essential.
- The ability to present information and communicate expectations across conflicting priorities/workloads.
- Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines.

**Benefits**

**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we offer co

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