Premium Services Hosts

4 weeks ago

Gold Coast, Australia The Star Entertainment Group Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Premium Services Host, you will become an expert of the Star Club Loyalty Program with extensive knowledge to be able to promote the Star Club member benefits and address a multitude of guest enquiries that encompasses all areas of our business. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a luxurious experience for our guests.

This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests.

**A few of your responsibilities**:

- Respond to all guest enquiries and requests received at the Service Desks in a professional and timely manner
- Manage multiple systems to manage memberships and Private Gaming Room access
- Assist in conducting Gaming Promotions & Draws
- Promote Safer Gambling & Monitor the Responsible Service of Alcohol
- Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members

**What are we looking for?**
- A warm, naturally engaging personality that takes pride in delivering exceptional service
- Outstanding presentation and communication skills
- Computer literacy in Microsoft Excel and Word
- Flexibility to work across a 24/7 roster
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds

**About you**:
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of Premium Services department at The Star. Join us in making a difference.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Extraordinary growth opportunities personally and professionally

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care**.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

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