Spa Host

7 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Casual | 3 days week Thu-Sat 8.15am-5.30pm**:

- **Competitive hourly rate + penalties + super | Exclusive employee benefits**

**Great Things Start Here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

One Spa is a beautiful architecturally designed space, open 7 days week to our guests and the general public. One Spa has peaceful views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.

As our Spa Host, you will One Spa's first point of contact, greeting our guests and the general public face to face and on the phone. You will have an eye for detail, be super organised staying one step ahead to provide our guests & clients with exceptional customer service, a gentle, warm and friendly 5 star approach, making them feel relaxed, special and cared for. In this role you will be responsible for:

- customer service at reception answering the phone, take reservations, manage appointment availability, confirm bookings & processing payments
- preparing treatment rooms, equipment, folding towels & robes
- stock control, general back of house duties, managing lost property
- promoting One Spa products and services
- administration support to our Spa Manager and Spa Therapists

This is a casual role, 3 days week Thursday-Saturday 8.15am-5.30pm. Flexibility is required to work the occasional Sunday, based on business needs.

**What you'll need to be successful**
- Day spa/beauty reception experience in a 4/5 hotel/resort or similar environment
- Exceptional attention to detail & can deliver superior quality customer service
- Strong administrative skills including Microsoft Office, Outlook and written and verbal communication skills. Knowledge of a booking system, an advantage
- Ability to be organised, multi-task, prioritise & work in a fast pace environment
- Be reliable and work in an effective and supportive team environment
- Exceptional personal presentation & grooming
- Full work rights in Australia

**We are Offering**
- Casual competitive hourly rate + penalties weekends & public holidays
- Exclusive Employee Benefits
- Uniform & training provided
- Employee of the month recognition
- Free parking onsite

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Submit your CV via the link.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._

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