![Porsche Centre Brighton](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 weeks ago
Porsche Centre Brighton represents a “boutique” high-end brand and this reflects in the dealership culture. We are looking for an automotive Service Advisor to join our state of art dealership here at Porsche Centre Brighton.
This role is crucial in maintaining our commitment to our customers and delivering exceptional customer service. We are not a high-volume Dealership but our expectations are to deliver the highest standard of quality and customer service.
**About the role;**
- Greeting customers as they present to the dealership's service department
- Booking and managing customer appointments
- Discussing vehicle servicing and repair tasks with customers in a manner which can be easily understood
- Keeping customers up to speed on the servicing of their vehicle
- Handling any customer complaints and ensuring prompt issue resolution
- Preparing invoices and closing allocated repair orders in a timely manner
- Ensuring customers are aware of their future service requirements.
**What we are looking for**:
- Experience as an automotive Service Advisor
- Excellent customer service and communication skills
- Ability to promote the value of services and repairs
- A focus on quality, results and CSI
- Computer literacy - Microsoft Office / Titan (preferred)
- A valid driver's license
**What we offer**
- Very competitive salary package
- Training and development
- Great dealership culture
- Career growth opportunities
If you are interested, please send your resume along with a covering letter
**Salary**: $60,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission
Ability to commute/relocate:
- Bentleigh, VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Application Deadline: 26/03/2023
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