Self Serve Checkout Supervisor

4 weeks ago

Mosman, Australia Harris Farm Markets Full time

About the Role

As a Self-serve Checkout Supervisor at Harris Farm Market, you will be the face of the company, delivering exceptional customer service, while our customer's scan and self-pay for their groceries and fresh produce We are seeking individuals with prior experience working in a self-service food retail environment.

  • Oversee self-checkout units, ensuring complete customer satisfaction through prompt and friendly service.
  • Assist customers as they scan, weigh, bag and pay for their own items, ensuring a smooth and seamless process.
  • Serve multiple customers at once and anticipate issues before they occur.
  • Answer questions, and assist with issues that arise (large items, scanning/weighing issues, payment issues, etc.).
  • Monitor scanning activity of customers utilising the self-serve checkouts.
  • Invite customers to use self-checkout lanes, especially if lines are forming at the checkouts.
  • Maintain knowledge of weekly promotions instore; provide direction of product location throughout the store.
  • Ensure that self-checkout areas are always maintained in a clean and orderly condition.

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