Customer Experience

3 weeks ago

Sydney, Australia Wisr Full time

**Working at Wisr**

As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning), you are empowered to own your role, your development and the space that you play in.

We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. That ethos has earned us a spot on multiple ‘Best Places to Work’ lists over the years. We want you to bring your whole self to Wisr, so don’t worry about ticking all the boxes right away. If this role resonates with you, we want to hear from you

We are a people first business and flexibility is key to that - whether you prefer to be in our beautiful office space full time or prefer to work in a hybrid manner, we don’t mind

We are seeking a switched-on and inquisitive problem solver who is interested in developing a career in Customer Experience (CX) and Marketing. As a CX and Marketing Coordinator, you will play a crucial role in ensuring our customers receive a tailored experience that meets their needs and exceeds expectations.

This is a unique opportunity to join our team in a new role on a 6 month contract and contribute to generating a strong brand experience throughout the entire customer lifecycle. No two days will be the same, we’re a fast paced innovator who wants to make real change to the finance industry. Reporting to the Head of Customer Experience, you will be supporting the Customer Experience team within the Wisr Customer & Marketing function to better understand and serve our customers throughout the customer lifecycle. Some common activities in this role include:

- Support the running of our innovative and engaging marketing automation program for lead generation, acquisition, and retention.
- Analyse campaign performance, share insights, and confidently make recommendations for future activities by utilising Amplitude and GA.
- Uncover insights on our customers’ and industry trends using 1st party data and desk research.
- Assist in the execution and analysis of our Voice of Customer program, using Retently.
- Collaborate with our in-house creative team to develop creative assets.

**About you**
- At least 6 months’ experience as a customer experience and/or marketing coordinator or similar, or experience in a customer-facing role.
- Passion for understanding the customer and finding ways to improve their experience, demonstrated through your experience with communications, products, or services.
- Interpersonal effectiveness to develop and maintain good working relationships with a wide variety of people across the organisation.
- Strong verbal and written communication skills to express yourself clearly with the ability to simplify complex ideas.
- Learning agility to adapt quickly to changes in an ever-evolving business with a high performance culture.
- Critical thinker with strong conceptual and problem-solving skills.
- Tertiary qualification in the marketing or communications field is a bonus.

**Desirable skills**
- Passion for customer experience and marketing
- Strength in data analysis, developing insights, and taking action
- Understanding of the Australian FinTech landscape with ability to identify opportunities to optimise customer experience
- Eye for detail, ability to take ownership, self-motivation, and ability to work effectively as part of a team

**Some of Our Perks & Benefits**
- Flexible and hybrid working
- $500 every year to spend on your wellbeing
- Generous paid parental leave to support your transition to parenthood
- Unlimited Udemy access to learn new skills (maybe this is the year you learn how to take up your pants instead of asking your mum)
- Employee share incentive programmes
- Outdoor rooftop terrace overlooking the Opera House - what a view
- Casual dress code - wear what you’re comfortable in (band tees and funky socks encouraged)
- Table tennis and regular tournaments
- Arcade machine & massage pod
- Regular social events and awesome team offsites
- It’s 5pm somewhere in the world, so finish off the day with a Wisr Beer

**You’ve read this far, soWho the hoot are Wisr?**

We’re on a mission to bring people closer to financial wellness and make a real difference in the world, starting right here in Australia. The way we’re doing it is pretty cool too. We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores.

Now is the time to join one of Australia’s fastest growing ASX-listed fintechs. We are proudly purpose-led with a track record of consistent quarter-on-quarter growth and we’ve got big plans on our mind. People are ta

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