Manager - Customer Delivery

2 weeks ago

Perth, Australia Water Corporation Full time

**Manager - Customer Delivery**
**-**
**12BG**

**Primary Location** WA-Perth - North-Balcatta Office

**Organization** Customer Service
- **Demonstrate your commitment to a customer-centric culture as you deliver great customer experiences across the State?**
- **Be involved with shaping the future & direction of your team**
- **Based in Balcatta**

**Are you ready to thrive?**

Customer Service is the face of the corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and several new opportunities have been created.

The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.

A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.

Working in modern facilities at our Balcatta office our Customer Service team provides world-class customer service to business & residential customers across Western Australia.

**What the role will involve**:
Reporting to the Head of Customer Service, you will lead the Customer Delivery business unit. You will thrive on best-in-class customer experience being delivered when things don’t go as planned in the field

Leading the Customer Delivery teams you will be a key member of both the Customer Service and Perth Region Field Services Lead team, playing an integral role in being the customer voice in field operations. Using you influencing skills you will help shape asset and operational decisions for the better of our communities.

You will provide insight and set direction for the team, ensuring a seamless customer experience across, including complaints, improving customer satisfaction and driving efficiency.

You have a complete view of what’s happening across field operations allowing you to create and maintain a climate of openness and trust where your empowered teams feel valued, included, and connected to our customers and the Water Corporation.

**Key skills and experience**:
You have our customers at heart and your background in customer service or field operations gives you the insights to continually improve ways of working and find better outcomes to allow our people, communities, and state to thrive

You will have proven experience in leading a business unit or substantial experience in developing and implementing customer-focused strategies, policies, and process improvement. You will have a whole of organisation mindset and approach.

You’re a clear communicator at heart. Because you know how to connect with people, you know how to prioritise work that aligns with a company’s overall strategy. Sometimes, there’ll be changes and it’ll be your consultative and transparent approach that gives people absolute clarity about where their work sits within the bigger picture.

**Does this role sound like your next career move? If yes, apply**

Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of this role.

**Applications close Thursday 6th July 2023**

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**We reserve the right to withdraw this ad prior to the closing date.**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

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