Customer Service Manager

5 months ago

Caringbah, Australia Easy Payroll Global Full time

On behalf of our client, we are looking for a **Customer Service Manager.**

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:

- Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
- Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
- Spearhead the successful launch within Australian market and developing and implementing growth strategies.
- Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
- Provide financial reports and to Senior executives
- Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
- Attract top talent to build the Australian team in country in line with job roles and responsibilities
- Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
- Successfully build, coach and develop team members in line with culture and values.
- Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
- Identifies areas of opportunity within the Australian market, building client base and securing market share.
- Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

**Education** - Bachelor degree or higher qualification desirable. Industry experience may substitute.

**Experience & Skills**
- 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
- Strong client relationships with a strong understanding for what makes a product a success for clients.
- Solid track record of working is a very fast paced environment
- Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
- Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
- Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
- The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
- Experience in an agile development, startup software, or new product environment
- Experience in SaaS product platform
- Experience in building operational procedures, brand awareness, and building teams for success in new markets.

**Salary**: $100,000.00 - $130,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00 - $130,000.00 per year

Ability to commute/relocate:

- Caringbah, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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