Retail Sales Associate

2 months ago

Booval, Australia Amplifon Full time

**About Bay Audio**:
Are you a driven sales professional with a passion for delivering top-tier customer service? At Bay Audio, we're not just another retail brand—we're at the forefront of revolutionizing hearing health and empowering our customers to live life to the fullest. As a leading provider of hearing solutions, Bay Audio is dedicated to enhancing the quality of life for those with hearing impairments. We take pride in offering personalized, high-quality hearing care and exceptional customer service.
**Job Overview**:
As a Retail Sales Associate at Bay Audio, you will be pivotal in driving traffic to our retail stores by greeting potential customers and inviting them to complete a complimentary hearing test. Your role involves delivering outstanding customer service, providing expert advice, and offering tailored hearing solutions to our clients.
**Key Responsibilities**:

- Consultation and Sales:

- Attract and engage with customers to understand their hearing needs and lifestyle requirements.
- Provide expert advice on hearing devices, accessories, and services.
- Demonstrate and explain the features and benefits of various hearing devices and models.
- Manage the entire sales process, from initial consultation to post-sale follow-up.
- Customer Service:

- Deliver exceptional customer service and support.
- Conduct hearing screenings and assessments.
- Educate clients on proper hearing device maintenance and care.
- Provide ongoing support and troubleshooting for clients' hearing aids.
- Ensure client satisfaction through regular follow-up and communication.
- Store Operations:

- Maintain an organized and welcoming store environment.
- Manage inventory, including ordering and stocking.
- Maintain accurate client records and sales documentation.
- Collaborate with the store team to achieve sales targets and store goals.

**What We Are Seeking**:

- An outgoing and motivated personality, comfortable engaging face-to-face with potential customers daily.
- Proven experience in meeting and exceeding business targets.
- Strong listening, communication, and problem-solving skills.
- Willingness to travel as required.
- Previous experience in sales or customer service, preferably in a retail or healthcare setting.
- Excellent communication and interpersonal skills.
- Strong sales acumen with a customer-focused approach.
- Ability to learn and demonstrate new technology quickly.
- High level of empathy and patience when dealing with clients.

**In Return We Offer**:

- Achievable monthly and yearly incentive programs.
- Comprehensive training and career development.
- Excellent career growth opportunities and progression planning.
- A diverse, collaborative, and supportive team passionate about the work we do.
- The opportunity to work in a business that genuinely enables you to change a customer's life every day.

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