Learning & Development Officer

4 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Independent Review Office (IRO) is looking for Learning and Development Officer to join our team

**Benefits**
- Temporary ongoing opportunity based in Sydney with flexible working conditions and remote working options.
- Clerk grade 7/8, base salary ranging from $106,025 - $117,363 per annum plus super

**The organisation**

The Independent Review Office (IRO) is an independent agency with a variety of functions including dealing with complaints, inquiring into and reporting to the Minister on matters arising in connection with the operation of the Workers Compensation Acts and responsibility for the Independent Legal Assistance and Review Service (ILARS) which provides funding to independent lawyers to assist workers obtain legal advice and legal assistance with their workers compensation claims.

**About the Role**

Contribute to the delivery of innovative learning and development across the organisation through the design and implementation of policies, processes, programs and reporting to enable the development of the Organisation’s workforce to meet ongoing and changing needs and facilitate a positive employee experience.

**Key accountabilities**:

- Consult with internal customers on learning and development plans, priorities and strategies to assist managers translate learning opportunities into team and individual development plans and strategies to support optimal service delivery and performance
- Partner with team members to design and implement a range of learning and development programs that support capability gaps and needs across the organisation, to support the retention of an engaged and high performing workforce
- Manage the organisation’s learning and development programs, coordinate the learning calendar curriculum 12 months in advance and coordinate communications to support planning and effective implementation
- Research, plan, implement and evaluate processes to assist with the development and delivery of learning and development projects
- Facilitate learning and development workshops and manage the coordination of event and logistics for learning and development initiatives to ensure effective service delivery
- Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice organisational development function in line with organisational and government priorities

**To be successful you will**:

- Have an understanding of learning and development or organisational development, preferably in a Government organisation
- Support team members and work collaboratively to contribute to achieving business outcomes and a positive employee experience
- Support a culture of quality customer service in the organisation
- Encourage a culture of recognising the value of collaboration
- Look for and take advantage of opportunities to learn new skills and develop strengths
- Be able to influence key stakeholders to meet critical deadlines
- Possess a strong understanding of L&D principles including the ability to design a learning program that reaches all learning styles
- Have confidence in dealing with senior stakeholders and ability to influence outcomes
- Have a sound understanding of project delivery principles and the ability to identify and mitigate risks and delays

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.?

For any enquiries about the role please contact?Lesley Terry, Executive Officer on

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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