Ndis Customer Service Consultant

2 weeks ago

Chatswood, Australia Northcott Full time

Support our Early Childhood Team - flexible location
- Temporary Full Time role to 30 June 2025
- $74,275.09 pa + Super + Salary Packaging available
- ** Support our Early Childhood Team**:

- **Role location can be any region that Northcott supports**:

- ** Temporary Full Time role to 30 June 2025**:

- ** $74,275.09 + Super + Salary Packaging**

**Who are we?**

The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented at a local level.

As a NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney and Western Sydney. The EC approach supports the activities that will improve independence and social participation of children aged 0-9 years with developmental delay and/or disability.

**What does this role look like on a daily basis?**

The EC Admin team is the first point of call for the family’s journey in the Early Childhood Approach, providing top notch customer service and support to our customers, families, and staff daily. The EC Admin is a team driven by their shared passion for high levels of customer satisfaction. With a strong team culture and common value base, the admin team understands the importance of working together to achieve their KPIs, and proactively solve problems to best meet the needs of our customers and staff.

The key objectives of a **Customer Service Consultant (CSC)** is to:

- Deliver exceptional levels of customer service.
- Complete intake and sign up for new customers, working closely with Northcott Intake Manager and Team to ensure families are provided with the correct information, and ensure a smooth handover into service delivery.

Have a look at some of our team talking about their roles at Northcott:
**The essential requirements we would like you to have, are**:

- A background in customer service/call centre and/or the human services industry.
- Experienced using booking or intake system and experience using a call centre system.
- Proven ability to write clear and concise business/customer communications.
- Excellent interpersonal and communication (both written and verbal) skills.
- Positive and helpful attitude - focuses on achieving a positive outcome for the customers.

**Desirable experience**:

- Studies or qualifications in disability, social sciences or any relevant field are preferred.
- Lived experience with and/or an understanding of the National Disability Insurance Scheme (NDIS) and/or the disability sector.

**Other requirements include**:

- Current Driver's Licence - P1 minimum
- Valid Working with Children’s Check Clearance - mandatory
- Valid NDIS Worker Screening Check (NDIS WC) or willingness to obtain - mandatory
- Working Rights in Australia for Full Time Employment
- Fully vaccinated for Covid19 (including minimum 1 x booster) in accordance with current Northcott Requirements _(unless granted an exemption)_**_._**

**Northcott Culture**
- Induction Training program - We have a tailored training program to help you understand how we meet targets and see the highest standards
- Supportive and experienced Team Leaders & Managers - we want to see you succeed
- Diverse and Inclusive - Our teams are multi-cultural and make it a point to embrace different cultures and opinions

**Benefits we offer**
- A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence.
- Salary packaging, Perkbox, health and wellbeing benefits and more
- Great leave entitlements & flexible working environment.

To apply, please provide an updated Resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.

This role will be supporting our new Northern Sydney team, however location can be any region that Northcott supports

**Applications close: Friday 15th September 2023**

**About us**:
We don’t just focus on the bottom line. Our passion is to support children and families with both undiagnosed and diagnosed disability to live the life that they choose. As a large not-for-profit organisation we offer an inclusive culture, a diverse group of people in a great team environment, growth and desire for excellence. We also offer salary packaging, great leave entitlements and a flexible working environment available.

**Covid Vaccination Status**
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

**Diversity and Inclusion Statement

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