Product Recovery and Quality Co-worker

3 days ago

Slacks Creek, Australia IKEA Full time

**Job ID**: 245268

**Date posted**: 25/06/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $26.36 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are permanent part-time, 40hrs/fortnight.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (with a spread of hours starting from 7:00am and finishing at 9:30pm).
- You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
- You are required to have evening availability on Mondays and Fridays to be considered for this role.

**About this work area**

As Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:

- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Revitalise products for resale by repackaging and offering them as As-Is items.
- Repacking IKEA products back into a saleable condition.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Execute the Product Quality and compliance tasks in the store.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
- Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

As Product Recovery & Quality Co-worker you are or have:

- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
- A passion for building furniture, our products, and our sustainability initiatives.
- Motivated, results-driven mindset that does not shy away from challenges.
- Experience with regular use of computers and IT systems.
- Strong customer focus, ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
- A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

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