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Product Recovery

3 months ago

Slacks Creek, Australia IKEA Full time

**Job ID**: 245266

**Date posted**: 26/06/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The role will require you to work shifts between 7:00am to 9:30pm.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**

As Product Recovery & Quality Manager your responsibilities will include, but are not limited to:

- Coaching and managing co-workers to secure competence development and succession planning.
- Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
- Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
- Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
- Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.
- Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.

As Product Recovery & Quality Manager you are or have:

- You are a confident leader with a passion for sustainability and are determined to make a difference.
- Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department.
- Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
- A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
- Adaptable based on changing business needs and can influence stakeholders to align to your vision.
- Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
- Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
- Good knowledge of the waste management and sustainability principles is desirable.