Journey Expert

4 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 41361

**Department**: Initiatives and Delivery Cluster

**Division**: Australia Retail

**Location**: Melbourne
About the role

We provide our Home Loan customers with great experiences by offering easy-to-use products and services. We are passionate about simplicity and meeting customers’ needs now and in the future.

Our goal is to bring this vision to life by designing, producing and managing a straightforward range of home loans products. Where our customers and bankers are supported by simple and automated processes within easy-to-use systems.

As a Journey Expert in the Initiatives and Delivery Circle, you will be part of a team working on an initiative, completing a range of business analysis activities that support implementation, change and delivery of new or enhanced systems, processes, policies and features.

**You will also be responsible for the following**:
Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan
Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impact
Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals
Undertake analysis in collaboration with stakeholders to fully comprehend problem statement/s, to deliver and playback future state options where MVP / iterations have been defined
Source and utilise data to (in)validate assumptions throughout and after delivery. Seek guidance and support from Data Analysts, where required
Engage with stakeholder throughout the delivery lifecycle, sharing updates, seeking feedback and responding to feedback
Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner
Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans
Plan, facilitate and manage testing activity for your deliverables, such UAT, BVT, DRH
Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: 12-month Fixed Term opportunity, Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Experience across various delivery functions, such as business analysis, risk management and implementing change
Excellent interpersonal, active listening and influencing skills - you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
Strong stakeholder management, communication and presentation skills
Strong business analysis skills leveraging structured thinking, determining success measures through data analysis
Excellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundaries
An eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount
A passion for user experience in shaping solution design outcome
Familiarity with agile delivery, data modelling, sequence diagrams, process mapping and / or complex integration requirements
Experience in translating requirements into user stories and acceptance criteria
Ideally, exposure to home lending or related financial services domains and systems

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

14/06/2023, 11.59pm, (Melbourne Australia)

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