Change Journey Expert

1 week ago

Melbourne, Victoria, Australia ANZ Banking Group Full time

Date: 12-Apr-2023

Location:
Melbourne, AU

Company:
ANZ Banking Group Limited

About the role

This exciting opportunity is available to join the Simplify Now squad as a Journey Expert.

The Simplify Now Squad under Simplification Tribe are responsible for Divisional Simplification across Australia Retail.

Our mission is to simplify processes, systems, internal ways of working and optimise digitisation opportunities with cross-functional teams to ensure our customers & people have the best possible experience at ANZ as we move towards ANZ Plus, while reducing complexity, risk and cost in our classic portfolio.

Deliver capability agenda and embed a culture change of simplification within the business.

The Simplification team are known for their great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team.

In joining this Tribe, you will be working a group of highly engaged, diverse and interesting people.


As a Journey Expert, you will be responsible for optimising existing end-to-end customer journeys and delivering on squad goals to co-create, design, implement, measure, and improve product simplification journeys.


You will bring your well-developed skills to support a wide range of work activities such as customer needs discovery, root-cause analysis, data analysis, product and risk management, business analysis, problem resolution, process improvement, change and delivery management.

Your role will include documenting detailed business requirements, collaborating with stakeholders, operational teams, Technology partners and change teams to understand the E2E Initiative and translate business requirements into workable, testable technology outcomes.


Role Location: 833 Collins St, Docklands, Victoria 3008

Role Type:
Permanent, Full-time

Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Commercially and Tech curious - You have a wide-angled lens. You are curious about what's happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions

Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community, and are a champion of Risk Culture.

What will you bring?


We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work.

Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.

But back to some of the skills
-
Well-developed change management skills: experiences in Change / Business Impact Assessment, communication & training strategy setting and execution, overall initiative change activities planning and execution

Business analysis skills and/or related project delivery experience, including analysis and elicitation techniques and the ability to define requirements in complex and challenging business environment.

Knowledge and experience of process mapping/analysis tools and techniques.
Ability to develop training materials, document procedure guides, update collaterals and write communication.
Ability to manage implementation and monitor pilot/roll out activities.
Strong willingness to learn and be immersed in ANZ's Agile Ways of Working.
Comprehensive understanding of a range of problem-solving techniques.
Excellent stakeholder management skills, with strong influencing and relationship building ability.

A "can do" attitude and a desire to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.

A strong execution mindset and ability to deliver quality outputs within required timeframes.
So, why join us?

There's something speci

  • Journey Expert, Change

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 68871Department: Business Proposition and Marketing ClusterDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Journey Expert in our Home Loans Portfolio,...

  • Journey Expert, Change

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Department: Business Proposition and Marketing Cluster Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a...

  • Change Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    About the roleThe purpose of the Deposits Tribe is to provide products that are simple, easy-to-use and enable our customers to bank with confidence. We achieve this through the design, manufacture and management of a simple range of savings & transaction products to bring the customer proposition to life for our Retail & Business customers. The ANZ Deposits...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 40502Department: AR DepositsDivision: Australia RetailLocation: MelbourneAbout the roleThis exciting opportunity is available to join the Deposits Tribe as a Journey Expert.The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. This is through the design, manufacture and...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Journey Expert - Product Management Journey Expert - Product Management Req ID: Department: AR Credit Cards & Personal Lending Product Managem Division: Australia Retail Location: Melbourne About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Journey Expert Department: Initiatives and Delivery Cluster Division: Australia Retail Location: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 44736Department: AR ANZx Digital PortfolioDivision: Australia RetailLocation: MelbourneAbout the RoleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for...

  • Change & Comms Journey Expert - Data Portfolio

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    About the roleChange & Comms journey ExpertLocation: MelbourneBlended Working ModeFull Time/Part Time availableAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home,...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 59693Department: AR Everyday Banking Credit Cards & Personal LendinDivision: Australia RetailLocation: MelbourneAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Journey ExpertDepartment: AR MigrationDivision: Australia RetailLocation: Melbourne or BrisbaneAbout the roleAt ANZ, our goal is to create a world where individuals and communities prosper. We are working towards improving our customers' financial health so that they can accomplish remarkable feats - whether...

  • Employee Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 68343Department: DEEx Service and Systems TeamDivision: Talent & CultureLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Employee Journey Expert in our team, you'll play a key...

  • Employee Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs an Employee Journey Expert in our team, you'll play a key role in helping to enhance our customers' experiences by analysing, designing, and optimizing their...

  • Employee Journey Expert

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Department: DEEx Service and Systems Team Division: Talent & Culture Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial...

  • Journey Expert, Delivery and Transformation

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 69075Department: Initiatives and Delivery ClusterDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Journey Expert in our Home Loans Portfolio, you'll play...

  • Employee Journey Expert, Reward

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Employee Journey Expert, Reward & Performance Tribe Employee Journey Expert, Reward & Performance Tribe Req ID: Department: R&P Reward Division: Talent & Culture Location: Melbourne About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...

  • Journey Expert, Delivery and Transformation

    1 week ago

    Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Journey Expert in our Home Loans Portfolio, you'll play a key role in helping to design, produce and manage a straightforward range of home loans products...

  • Journey Expert

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 54200Department: AR ANZx Digital PortfolioDivision: Australia RetailLocation: MelbourneAbout the RoleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for...

  • Journey Expert, Product Management

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    About the roleThe Deposits Tribe are responsible for the end to end management of ANZ's transaction and savings customers and products. Our mission is to help our customers achieve their goals by providing the right solutions when it comes to how they want to save, use and manage their money. The ANZ Deposit Tribe is known for its great culture of...

  • Journey Expert, Home Loans

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Journey Expert, Home LoansDepartment: Initiatives and Delivery ClusterDivision: Australia RetailLocation: MelbourneAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they...

  • Journey Expert, Home Loans

    1 week ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 66839Department: Initiatives and Delivery ClusterDivision: Australia RetailLocation: MelbourneAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home,...