Client Service Officer

1 month ago

Sydney, Australia NSW Department of Communities and Justice Full time

Division: Courts Tribunals and Service Delivery- Location: Sydney, NSW, AU, 2000 Bankstown, NSW, AU, 2200 Blacktown, NSW, AU, 2148 Fairfield, NSW, AU, 2165 Hornsby, NSW, AU, 2077 Katoomba, NSW, AU, 2780 Liverpool, NSW, AU, 2170 Manly, NSW, AU, 2095 Mt Druitt, NSW, AU, 2770 Penrith, NSW, AU, 2750 Waverley, NSW, AU, 2024 Windsor, NSW, AU, 2756- Req ID: 70265**Client Service Officer**
- Location - Court Services, Sydney Metro & Greater Sydney Court Locations
- Salary ranging from $70,694 pa to $76,857 pa + super and leave loading

Recruiting now to build a talent pool to fill roles as they arise across the Sydney Metro & Greater Sydney Court Locations.

Opportunities may be Ongoing or Temporary, Full Time or Part Time depending on current and future vacancies at individual locations.

The locations included in this recruitment are:

- Bankstown
- Blacktown
- Burwood
- Fairfield
- Hornsby
- Katoomba
- Liverpool
- Manly
- Mount Druitt
- Newtown
- Parramatta
- Parramatta Children’s Court
- Parramatta Drug Court
- Penrith
- Surry Hills Children’s Court
- Sydney CBD
- Waverley
- Windsor

**Your role**

As a Client Services Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

You will assist with the effective operation of Court rooms, perform complex administrative services to meet statutory obligations and deliver high quality professional services to clients.

**What you’ll do**

In this role, you will be responsible for:

- Supporting the efficient operation of the court including liaising effectively with a wide range of stakeholders
- Anticipating the requirements of the judiciary and other key stakeholders in the courtroom environment and provides a timely and effective response
- Providing a high level of clerical and administrative support to the court and registry
- Using computer systems to accurately enter data
- Providing high quality client services
- Supporting the effective implementation of improved work practices
- Adapting to work in different court jurisdictions

**What we’re looking for**
- Strong written and verbal communication skills
- Great time management and organisational skills
- The ability to work in a fast-paced environment with high volumes of work
- A professional demeanour
- High quality customer service skills
- Proficient or ability to quickly learn the use of different types of technology
- Be a team player who easily adapts to changing situations and environments
- You have high ethical standards and ability to maintain confidentiality
- Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Click **here** for Information about accepting a role within Court Services

Download the role description.

**What We Offer - **We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 3 pages) a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role and a response to the following targeted question:
**1. How do you ensure you provide good customer service? Please provide a recent example.**

Applications that exceed page or words limits given and/or do not attach the requested resume, cover letter and response to the targeted question, may not be considered.

**Applications close**: 11.59pm - Sunday 27 October 2024.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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