Nuc Services Officer

2 weeks ago

Melbourne, Australia Chubb INA Holdings Inc. Full time

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role

Your role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.

**Your Responsibilities**:
Process Management & Quality Adherence

Manage the MRL process, ensuring the highest data integrity and mínimal disruption to the business & continually identify opportunities for further improvement

Manage the Endorsements process, ensuring quality and service level agreements are met & continually identify opportunities for further improvement

Administer the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement

Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement

Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules

Display accountability for quality, accuracy and timeliness within all processes and interactions

Service Delivery

Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate items

Engage in proactive dialogue with relevant internal and external stakeholders and customers to understand their current needs and anticipate their future needs

Monitor own productivity and service delivery standards and ensure ongoing compliance

Ensure any daily, weekly or monthly tracking /reporting requirements are met

**Qualifications**:
Your Skills & Experience

Competent in Microsoft Office and Outlook. High level of general computer literacy

Effective communication and interpersonal skills both in verbal and written forms

Strong customer service skills and customer centric attitude

Strong attention to detail and the desire to deliver and improve quality

Problem resolution and decision making skills

Ability to work in a team environment as well as on own initiative

Experience working to deadlines/SLA's

Pro-active involvement with department objectives & service levels

A collegial and constructive approach to working with and supporting colleagues within a team environment

Well-developed analytical and organizational skills

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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