Service Reliability Manager

2 months ago

Sydney, Australia Macquarie Group Limited Full time

-Our vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind. Our DNA is customer engagement, findings ways to innovate and do things differently, connecting data with engineering driving digitalisation and providing reliable and secure services. Join our Banking and Financial Services Reliability Service Management team and contribute to increasing the availability of our products and services and reducing risk.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
- What role will you play?As the Service Reliability Manager, you will manage a team to foster our reliability, risk management and operational excellence culture. You will lead a performance-oriented culture driven by positive team dynamics and enable sustainable customer outcomes by delivering on our incident, problem, and change management standards and practices. These standards and practices are based on stable and robust core risk management and service reliability principles, guiding us on.

You will work closely with the global function, process, and service owners, to achieve our objective of reimagining service delivery and providing laser-like focus on all three fronts; resilience, agility and innovation.

Responsible for timely detection, investigation, remediation, and reporting of priority technology incidents. Provide insights and analysis of all reliability measurements, while also managing and owning various reliability reporting to product, engineering, executive management and for regulatory requirements.

Support initiatives for improvements to incidents and postmortem processes, also supporting our change management process and maintain an appropriate risk culture, while facilitating fast and reliable technology change by thinking about the customer.
- What you offer- Career in technology operations, major incident management, service reliability and delivery
- Experience in regulatory and executive reporting
- Experience in reducing the impact of priority incidents and providing efficient resolutions
- Experience identifying control gaps and implementing governance controls
- Strong commercial mindset, pragmatic, motivated and passionate for Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services
- Proven ability to foster strong collaboration and sense of belonging within the team
- We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
- About Technology-
- Benefits- Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

- Hybrid and flexible working arrangements
- One wellbeing leave day per year and up to five additional days leave based on length of service
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Access to a wide range of learning and development opportunities
- Our commitment to diversity, equity and inclusion-
- If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

  • Service Reliability Manager

    2 months ago

    Sydney, Australia Macquarie Full time

    ...

  • Reliability Manager

    2 months ago

    Sydney, Australia Hudson Australia Full time

    Perth Based Relocation Role, Come and Join a high performing team in Generation and Inverter Technology. As the Asset Manager for Generation Technology, you will play a pivotal role in optimising the performance and reliability of our diverse energy portfolio, which includes traditional thermal power stations and innovative inverter-based technologies. You...

  • Reliability Manager

    8 months ago

    Sydney, Australia Viscount Full time

    Company Description Viscount Plastics is a distinguished leader in the field of plastics injection moulding, renowned for our precision, innovation, and unwavering commitment to quality. Our product portfolio consists of cutting-edge solutions that deliver comprehensive Supply Chain Solutions to meet the diverse needs of our clients. Join our dedicated team...

  • Store Manager

    6 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Reliability Excellence Manager

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Transforming service delivery and driving digital innovation, Macquarie is a global financial services leader with 55 years of unbroken profitability. As the Reliability Excellence Manager, you will spearhead a team in fostering a culture of reliability, risk management, and operational excellence.Join our Banking and Financial Services Reliability Service...

  • Reliability Manager

    7 hours ago

    Sydney, Australia GWF Full time

    Internal GWF Applicants only* - Become an integral part of the site leadership team - Work for a thriving and rapidly growing Australian business Reporting to the Site Operations Manager, the Reliability Manager will provide effective management of the maintenance services and Building compliance at the Carrara site of Tip Top Bakeries. This is a dynamic...

  • Reliability Manager

    7 months ago

    Sydney, Australia Axereal Full time

    L'entreprise - Présentation - BOORTMALT is the world leader malting company with 3 million tonnes production capacity. The group is present on 5 continents with 27 malting plants. Boortmalt's expertise is widely acknowledged by brewers and distillers who rely on the supply of top quality barley malt.The Boortmalt Group is a fully owned subsidiary of the...

  • Second Incharge Store Manager

    6 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: SYDNEY NSW 2000 - Position: Full time - Second...

  • Casual Roll Maker(Available Working Over 38hours

    7 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a casual employee who can work 38 hours or more per week We are seeking someone who has experienced hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description 1. Location: - SYDNEY CBD (George St,...

  • Manager, Reliability and Operational Excellence

    3 months ago

    Sydney, Australia Reserve Bank of Australia Full time

    Fixed term contract till November 2026- Join the Bank at time of transformation We are looking for a switched-on and progressive manager with a strong background in process improvement and quality management, and experience leading operational excellence programs in organisations responsible for highly critical services and infrastructure. This is a newly...

  • Site Reliability Engineer

    2 months ago

    Sydney, Australia Microsoft Full time

    OverviewAre you interested in working on one of Microsoft's most exciting products? Are you passionate about exceeding customer expectations and advancing Microsoft's cloud-first strategy? If so, the Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team is the place for you!Azure CXP CRE is a top-level pillar of Azure Engineering that...

  • Site Reliability Engineering Manager

    4 weeks ago

    Sydney, New South Wales, Australia IT Operations & Services Full time

    About the RoleWe are seeking a highly skilled Site Reliability Engineering Manager to join our IT Operations & Services team at The Star Entertainment Group.Job DescriptionThe successful candidate will be responsible for leading the delivery of property-based IT initiatives, including infrastructure relocations and gaming floor moves. You will work closely...

  • Cloud Reliability Expert

    2 months ago

    Sydney, New South Wales, Australia Microsoft Full time

    About Azure CXP CREAzure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team is a top-level pillar of Azure Engineering that leads world-class customer reliability initiatives. Our mission is to provide modern, customer-centric experiences at scale and infuse deep customer insights and empathy throughout the Azure Engineering...

  • Site Reliability Engineer for Video Services

    2 weeks ago

    Sydney, New South Wales, Australia TikTok Full time

    This role involves ensuring the reliability and operation of one of TikTok's critical components - Videos, encompassing short videos, live streaming, and real-time communications.As a leading company in Australia, we are continuing to grow rapidly and need talented engineers to support our infrastructure.We offer a competitive salary range of $120,000 -...

  • Site Reliability Engineer

    7 months ago

    Sydney, Australia Microsoft Full time

    Overview Are you interested in working on one of Microsoft's most exciting products? Are you passionate about exceeding customer expectations and advancing Microsoft's cloud-first strategy? If so, the Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team is the place for you! Azure CXP CRE is a top-level pillar of Azure...

  • Reliability Maintenance and Engineering Manager

    1 month ago

    Sydney, New South Wales, Australia Amazon Full time

    We are seeking an experienced Reliability Maintenance and Engineering Manager to join our team in Australia.As a key member of our engineering leadership team, you will be responsible for overseeing all engineering maintenance operations, budgets, people development, and strategic objectives within Australia.This role requires strong leadership and technical...

  • Cloud Reliability Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewThe Azure Kubernetes Service (AKS) team delivers a managed Kubernetes service on Azure to make enterprises successful at building, deploying, and managing cloud native applications. The team is responsible for building AKS' features and experiences, improving its fundamentals like reliability, scale and performance as well as expanding its ecosystem...

  • Principal Technical Product Manager

    7 months ago

    Sydney, Australia Atlassian Full time

    Overview: **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually,...

  • Cloud Reliability Specialist

    1 month ago

    Sydney, New South Wales, Australia Cisco Full time

    Job OverviewCisco is seeking a highly skilled Cloud Reliability Specialist to join our Site Reliability Engineering team. As a key member of our team, you will play a crucial role in developing software and tools to empower our product development teams to run and maintain their services in production.We are looking for an experienced Senior DevOps Engineer...

  • Reliability Specialist

    2 months ago

    Sydney, New South Wales, Australia GFG-Alliance Full time

    Job SummaryWe are seeking a skilled Reliability Specialist to join our team at InfraBuild's Steel Manufacturing business unit.About the RoleAs a Reliability Specialist, you will be responsible for working as part of a multi-disciplinary team to deliver maintenance projects, providing technical and breakdown support to operations and maintenance groups, and...