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Customer Service Representative

1 month ago

Perth, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the Customer Support Supervisor, the **Customer Service Representative** is accountable for being the customer conduit in the final process of the parts supply chain by being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.

The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal and external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC (Customer Service Centre).

This position is a 6-month fixed-term contract.

**Location**: South Guildford, WA

**Roster**:Monday - Friday, 8.5-hour days with one required Saturday per month

**To be successful the following is required**:

- Experience in a customer service or similar role
- The ability to effectively communicate with internal and external stakeholders at all levels
- Excellent communication skills (written, verbal and interpersonal)
- Ability to work successfully within a team and autonomously
- Conflict resolution skills and demonstrated experience in navigating challenging situations
- Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
- Previous experience utilising WesTrac and Caterpillar systems (desirable)
- Knowledge of DBSi, WMS & SIS 2.0 software (desirable)

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job # 884831

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