Help Desk Operator

4 days ago


Sydney, Australia Ignite Specialist Recruitment Services Full time

Entry level contract opportunity for an
**help desk operator** to join a supportive, caring and friendly work environment.

**ABOUT THE ROLE**:
**RESPONSIBILITIES**:

- Be available for all incoming calls
- Create and assign all new Service Requests as per site requirement
- Maintain and update works management system with changes required in an accurate and timely manner
- Produce reports as requested within time frames given
- Be available to assist other teams in busy periods
- Respond to customer/suppliers calls and queries
- Demonstrate understanding and performance of all systems and telephone interactions
- Meet Key Performance Indicators and internal Service Levels Agreements

**QUALIFICATIONS AND EXPERIENCE**:

- Minimum HSC or equivalent
- Minimum 1 year experience in a customer service related role
- Call centre experience is highly regarded


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