Client Relationship Officer

3 weeks ago

Dandenong, Australia Align Recruiting Solutions Full time

**Work for a growing Home Care Organisation serving the Melbourne Community**:

- **Leading provider of disability support services**:

- **$60K to $70k plus super**

**Looking to work within a growing organisation that puts their clients & their people first? Are you an outcome focused individual with a passion for delivering a high level of service? If you answered YES, then this role could be the role for you.**

**Welcome to your NEW role**:
This registered NDIS In-Home Care Provider's vision is to create a community where everyone they support is valued, respected, and connected. They are passionate about helping people achieve a quality of life that meets their unique needs and preferences. By understanding that everyone's journey is different, they take the time to get to know their clients and tailor their services to meet their emotional, physical, and mental needs. They strive to create an atmosphere where clients live with dignity, comfort and safety, and a work environment where staff are appreciated and supported.

They are now looking for a talented **NDIS Client Relationship Officer **to join their team based in Dandenong. If you're passionate about creating positive change in the lives of people living with disabilities and have a strong track record building relationships and delivering a high level of customer we want to hear from you.

**Job Role and Summary**:
It is essential that you possess excellent customer service skills and organisational skills in addition to excellent communication skills to achieve goals in maintaining centre relationships.

**Responsibilities**:

- Supporting potential clients during the onboarding process
- Liaise with other departments to facilitate a smooth customer journey
- Providing effective account management to clients, influencing timely registrations
- Building positive relationships with centre contacts through regular contact
- Maintaining records of all contact with clients using the CRM system
- Maintaining excellent knowledge of the NDIS sector
- Be the face of the company. Attend online and in-person meetings and events to promote the business
- Developing incredible relationships with your portfolio of accounts and regularly meeting with them to gain feedback

**Required Skills & Experience**:

- 1-2 years’ Plan Management or Support Coordination experience within the NDIS in Australia
- Disability Services sector experience (preferred)
- Established network within the disabilities industry and related agencies
- A sound understanding of service delivery in the disability sector, legislative requirements, and the key issues involved in operating as an NDIS service provider
- Ability to develop positive and professional working relationships with colleagues and other stakeholders
- Highly developed organisation and time management skills
- Exceptional written and verbal communication skills
- Strong Attention to detail
- Solid experience of working in a busy office environment
- Ability to plan and manage your own workload and meet deadlines
- Work independently or as part of a team
- Current driver’s license and reliable car
- Working with children check
- NDIS Worker Screening check
- Rights to work in Australia

**What’s on Offer**:

- A competitive remuneration package of $60k to $70k plus Super to reward your expertise
- Tool of trade, laptop, phone and fuel allowance
- A friendly, fun, supportive culture who strive to create an inviting environment for all
- On-going support and opportunity for learning and development
- Exciting plans for expansion & growth to take your career to the next level

**How to Apply**:
If you’re passionate about providing a high level of service, supporting your local community, and helping to shape the outcomes for clients, then this role is for you.

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- NDIS: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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