Visitor Services Officer

7 months ago

National Park, Australia Australian Department of the Environment Full time

APS 1/2 (Broadband) $48,952 - $63,417 per annum plus superannuation
- Parks Australia Division
- Uluru-kata tjuta National Park
- Work in a World Heritage listed National Park and share our country and culture with tourists from around the world.
- Join a team of passionate, like-minded people to provide fulfilling nature-based and cultural tourism experiences.
- Work together with Anangu to promote joint management of the Park.

**Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander People.

**Who we are**
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

The Visitor and Tourism Services Team is responsible for delivering fulfilling guest experiences at Uluṟu-Kata Tjuṯa National Park. This team works across the Park entry station and cultural centre, with a heavy focus on customer service and experience development. This team works together with Anangu staff and stakeholders to educate visitors about Uluṟu-Kata Tjuṯa National Park and promote cultural and environmental values.

**The Job**
Under routine supervision and at the direction of the Team Leader Visitor Services or the Senior Visitor Services Officer:

- Participate in the day to day operations of the Parks Entry Station and Cultural Centre.
- Assist with recording and financial accountability of Entry Station and Cultural Centre revenue, including receiving public monies.
- Process sale of park use tickets and passes, retail sales and tour operator and media permit payments.
- Respond to requests for information from park visitors and clients about the park, and provide information and advice about the parks cultural and natural values.
- Assist with the cleaning and maintenance of Cultural Centre and Entry Station.
- Assist in collection of data on visitor surveys and other survey projects.
- Assist in emergency response as required (e.g. search and rescue and wildfire response). This includes radio operations and response.
- Assist with the delivery of high quality interpretive and educational presentations to visitors, school groups and resort staff.
- Share the Traditional Owner’s vision for the future of the park and participate in the exchange of knowledge, experience and skills between Indigenous and non-Indigenous staff, the community and public and work with Indigenous staff and stakeholders that speak Pitjantjatjara and/or Yankunytjatjara as a first language.
- Effectively contribute as a member of a team to the joint management of a World Heritage listed National Park and participate in other duties as directed by the Team Leader Visitor

All duties will be performed in accordance with Lease Agreement, Plan of Management and the

Environment Protection and Biodiversity Act 1999 (EPBC Act). Services.

**What we are looking for**

**Knowledge and experience**
- Previous experience working in customer-facing roles.
- An awareness of issues affecting Aboriginal and Torres Strait Islander people in remote locations and the ability to contribute sensitively and effectively to the joint management of the park as well as developing and supporting relationships based on mutual trust, respect and consideration of values and culture.
- Knowledge of the park, its facilities and a willingness to assist in the development and delivery of interpretative/education presentations to park visitors.

**Skills and capabilities**
- Excellent customer service and good interpersonal/oral communication skills including the ability to handle customer complaints with maturity.
- An ability to adapt to change in the workplace, and be an effective member of a team.
- Demonstrated numeric skills and ability to account f

  • Visitor Services Officer

    2 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 1-3 (Broadband) $52,000 - $74,302 per annum plus superannuation - Parks Australia Division - Uluru-kata tjuta National Park **Who we are** Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These...

  • Visitor Services Officer

    4 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 1-3 (Broadband) $52,037 - $74,302 per annum plus superannuation - Parks Australia - Uluru-kata tjuta National Park **Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an...

  • Executive Officer to The Park Manager

    1 month ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    EL 1 - $120,290 - $129,379 per annum plus superannuation - Parks Australia Division - Booderee National Park **The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait Islander people.** **Who we...

  • Data & Mapping Officer

    7 months ago

    National Park, Australia Australian Department of the Environment Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Parks Australia Division - Uluru-kata tjuta National Park **Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an...

  • Procurement and Contract Officer

    2 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 6 - $91,944 - $104,393 per annum plus superannuation - Parks Australia Division - Booderee National Park **Who we are** Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and...

  • Project Officer

    3 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 6 - $91,944 - $104,393 - Parks Australia - Uluru-kata Tjuta National Park We currently have a unique opportunity as APS6 Project Officer to Manage and deliver multiple projects in Uluru Kate Tjuta National Park, this may include, under general direction, preparing project plans and risk assessments, managing projects and contracts in remote locations to...

  • Team Leader Tourism

    6 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 6 - $88,408 - $100,378 per annum plus superannuation - Parks Australia - Uluru-kata tjuta National Park **Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of...

  • Office of Joint Management Manager

    6 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    EL 1 - $120,290 - $129,379 per annum plus superannuation - Parks Australia - Booderee National Park, Jervis Bay **Affirmative measure - Indigenous employment** - The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres...

  • Client Services Officer

    7 months ago

    Osborne Park, Australia Next Health Full time

    **Company Description** Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand ‘what’s next’ after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion...

  • Park Manager

    6 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    EL 2 - $141,563 - $164,475 per annum plus superannuation - Parks Australia Division - Uluru-Kata Tjuṯa National Park **Affirmative measure** - Indigenous employment - The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act 1975. This vacancy is only available to Aboriginal and/or...

  • Buffel Grass Fire Officer

    3 weeks ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - Parks Australia Division - Uluru-kata tjuta National Park - _Unique opportunity to work with and learn from Traditional Owners of Uluru KataTjuta National Park_ - _ Work in a motivated and professional team with a wide range of skills and back grounds _ - _Play an important role in the battle against...

  • Fire and Buffel Officer

    3 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 5 - $81,690 - $89,615 - Parks Australia Division - Uluru-kata tjuta National Park **Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting...

  • Horticulture Ranger

    6 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $72,002 - $78,386 per annum plus superannuation - Parks Australia Division - Booderee National Park - _As part of a small team responsible for the management of the living collection of Australian flora and the Botanic Gardens site you will be required to perform a range of horticultural maintenance duties._ **Identified position** - This position...

  • Country and Conservation Manager

    6 months ago

    National Park, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    EL 2 - $136,118 - $158,149 per annum plus superannuation - Parks Australia Division - Booderee National Park - Jervis Bay Road, Jervis Bay **Affirmative measure - Indigenous employment **- The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to...

  • Project Officer Park Operations

    6 months ago

    National Park, Australia Australian Department of the Environment Full time

    APS 6 - $88,408 - $100,378 per annum plus superannuation - Parks Australia Division - Uluru-kata tjuta National Park - Share the Traditional Owner’s vision for the future of the park and encourage the participation of traditional owners and other indigenous people in all natural heritage programs. - Facilitate the exchange of knowledge, experience and...

  • Ranger

    3 months ago

    National Park, Australia SA Government -DEPARTMENT FOR ENVIRONMENT AND WATER Full time

    **Department for Environment and Water** **Job reference**: 620576 **Location**: 5730 - NILPENA EDIACARA NATIONAL PARK **Job status**: Ongoing **Eligibility**: Open to Everyone **About the Role**: The Ranger, Nilpena Ediacara National Park role presents an incredible new opportunity in South Australia’s National Parks and Wildlife Service. Imagine...

  • Customer Services Officer

    6 months ago

    Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Mill Park Leisure Centre - Mill Park VIC 3082** - Great career paths and development with an entrepreneurial organisation - Part - time and casual positions available - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for passionate and friendly people who enjoy delighting our members and...

  • Customer Service Officer

    7 months ago

    Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Mill Park Leisure Centre - Mill Park VIC 3082** - Great career paths and development with an entrepreneurial organisation - Part - time position available - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave...

  • Customer Service Liaison

    6 months ago

    Osborne Park, Australia Home Instead Full time

    We are currently seeking a well presented, enthusiastic professional to join our team, based in modern Osborne Park Offices, available to work Monday to Friday from 9am to 5pm **About Us**: Home Instead Perth North and Perth Metro is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs...

  • Office Manager

    3 months ago

    Macquarie Park, Australia International Flavors & Fragrances Full time

    Job Summary This position is responsible for the management of the office in Sydney NSW. This will include management of office spaces, Facility, Services & Real Estate (FSRE), EHS, car parking, kitchenettes, visitors, couriers and IFF employees. The position also provides administrative support to the FSRE Manager. Office Management - Professionally...