Visitor Services Officer

4 months ago

National Park, Australia Australian Department of the Environment Full time

APS 1/2 (Broadband) $48,952 - $63,417 per annum plus superannuation
- Parks Australia Division
- Uluru-kata tjuta National Park
- Work in a World Heritage listed National Park and share our country and culture with tourists from around the world.
- Join a team of passionate, like-minded people to provide fulfilling nature-based and cultural tourism experiences.
- Work together with Anangu to promote joint management of the Park.

**Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander People.

**Who we are**
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

The Visitor and Tourism Services Team is responsible for delivering fulfilling guest experiences at Uluṟu-Kata Tjuṯa National Park. This team works across the Park entry station and cultural centre, with a heavy focus on customer service and experience development. This team works together with Anangu staff and stakeholders to educate visitors about Uluṟu-Kata Tjuṯa National Park and promote cultural and environmental values.

**The Job**
Under routine supervision and at the direction of the Team Leader Visitor Services or the Senior Visitor Services Officer:

- Participate in the day to day operations of the Parks Entry Station and Cultural Centre.
- Assist with recording and financial accountability of Entry Station and Cultural Centre revenue, including receiving public monies.
- Process sale of park use tickets and passes, retail sales and tour operator and media permit payments.
- Respond to requests for information from park visitors and clients about the park, and provide information and advice about the parks cultural and natural values.
- Assist with the cleaning and maintenance of Cultural Centre and Entry Station.
- Assist in collection of data on visitor surveys and other survey projects.
- Assist in emergency response as required (e.g. search and rescue and wildfire response). This includes radio operations and response.
- Assist with the delivery of high quality interpretive and educational presentations to visitors, school groups and resort staff.
- Share the Traditional Owner’s vision for the future of the park and participate in the exchange of knowledge, experience and skills between Indigenous and non-Indigenous staff, the community and public and work with Indigenous staff and stakeholders that speak Pitjantjatjara and/or Yankunytjatjara as a first language.
- Effectively contribute as a member of a team to the joint management of a World Heritage listed National Park and participate in other duties as directed by the Team Leader Visitor

All duties will be performed in accordance with Lease Agreement, Plan of Management and the

Environment Protection and Biodiversity Act 1999 (EPBC Act). Services.

**What we are looking for**

**Knowledge and experience**
- Previous experience working in customer-facing roles.
- An awareness of issues affecting Aboriginal and Torres Strait Islander people in remote locations and the ability to contribute sensitively and effectively to the joint management of the park as well as developing and supporting relationships based on mutual trust, respect and consideration of values and culture.
- Knowledge of the park, its facilities and a willingness to assist in the development and delivery of interpretative/education presentations to park visitors.

**Skills and capabilities**
- Excellent customer service and good interpersonal/oral communication skills including the ability to handle customer complaints with maturity.
- An ability to adapt to change in the workplace, and be an effective member of a team.
- Demonstrated numeric skills and ability to account f

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