IT Service Desk Officer

5 months ago


Geelong, Australia HAYS Full time

Exciting new contract opportunity within the Education Sector

Hourly Rate $35 - $55 + super

**Your new company**

Your new company is an industry leader within the Education Services sector, based in Geelong. We are actively seeking an accomplished Service Desk Support Engineer to join the team, take the next step in your career with an exciting new contracting opportunity.

**Your new role**

The role is responsible for:

- Provide daily support for Students with non-school supported, Notebook Computers: attaching to Network, loading of required Software, Internet and E-mail access
- Provide daily MAC and Windows computer related field support to all Teaching Staff and Admin Staff as required
- Manage & maintain allocated Service Desk tickets through FreshService consistent with the agreed Service Levels and ITIL principles.
- Maintain & provide user support for Mac related Notebook Computers, Desktop computing & peripheral equipment, including support as required for other Windows based Desktops, Printers, Scanners, Video Conferencing.
- Provide assistance with the installation and commissioning computer equipment and peripherals as directed including; iPads, Laptops (Mac and PC) Desktop Computers, Printers, and peripherals.

**What you'll need to succeed**
- Recent experience working in an ICT Service Desk Officer role or similar.
- Minimum two years’ experience working in an ICT Service Desk.
- Familiarity with ITIL based Service Desk processes
- Demonstrated experience working with current laptop, tablet, mobile, and desktop hardware and software.
- Tertiary qualifications in Information Technology or similar field.
- Demonstrated experience working with Windows 10 / 11.
- Demonstrated experience working with Microsoft Office Suite 2013/2016 and O365.
- Demonstrated experience working with MS Outlook.
- Proven Mac Hardware troubleshooting / diagnostics and break fix.
- Experience with supporting Mobile Phones.
- Excellent communication skills, both written and verbal.

**What you'll get in return**
- Initial Hourly Rate Contract Opportunity
- Geelong Location
- Education Sector

**What you need to do now**

2827828


  • Service Desk Officer

    6 months ago


    Geelong, Australia HAYS Full time

    Windows OS | Active Directory | M365 | MDM **Your new company** Education institution based near Geelong. **Your new role** As an IT Service Desk Officer, you will be responsible to provide IT support for approximately 920 students and 100 staff members. **Role and responsibilities**: - Provide daily support for students with non-school-supported (BYOD -...


  • Geelong, Australia GMHBA Full time

    Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities in living the life they choose, and the life they don’t. Join us in our mission and be a part of something meaningful. We have an exciting opening for a Service Desk Advisor to join our team....


  • Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency based in Geelong, we are looking for APS6 Jira Service Desk Support. This is a 12-month assignment. The role will paying $60.26 per hour plus super. **Responsibilities of the role include but are not limited to**: - Working with the Jira Service Desk, providing...


  • North Geelong, Australia DEAKIN UNIVERSITY Full time

    Casual Hourly Rate: Casual HEW 4 ($48.41 per hour + 11% superannuation) Employment Type: Casual  Location: Flexible About the Role:  Deakin University is looking for Service Desk Analysts who will be responsible for first point resolution of information and communication technology (ICT) related customer interactions reported by staff and students...


  • Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **Position Purpose**: Are you a seasoned IT Service Management professional looking for a challenging opportunity? Our client is seeking a skilled individual to join its Service Management Office. As an APS6 IT Service Management Officer, you will play a pivotal role in operational management, specializing in one of the integrated...

  • Service Desk Analyst

    2 weeks ago


    North Geelong, Victoria, Australia DEAKIN UNIVERSITY Full time

    About the Role:Deakin University is seeking a Service Desk Analyst to provide first point resolution of ICT-related customer interactions reported by staff and students. This position requires the application of best practice processes, including the ITIL framework, combined with a high level of ICT technical and excellent customer service experience.Key...

  • Service Desk Analyst

    2 weeks ago


    North Geelong, Australia Cotton On Group Full time

    ABOUT US We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter...

  • Service Desk Analyst

    2 weeks ago


    North Geelong, Australia Cotton On Group Full time

    ABOUT US We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter...


  • Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency based in Geelong, we are looking for APS6 Procurement Systems Officer. This is a 12-month assignment. The role will paying $60.26 per hour plus super. The Procurement Systems Officer will be instrumental in supporting the Procurement Branch through a centralised procurement...

  • Service Desk Analyst

    2 weeks ago


    Geelong, Australia Cotton On Group Full time

    **ABOUT US** We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter...

  • Service Desk Analyst

    6 months ago


    Geelong, Australia Cotton On Group Full time

    **ABOUT US** To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 30 years, the Cotton On Group has grown to become Australia’s largest value fashion group, with seven brands in 20 countries across the world,...


  • Geelong, Australia Talent International Full time

    australia greater geelong contract up to au$60.26 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a Procurement Systems Officer to the team for an initial 12-month contract. APS6 level position offering an hourly rate of $60.26 hourly + Super, this position will be...


  • Geelong, Australia City of Greater Geelong Full time

    **Technology Support Officer**: **Job no**: 499115 **Work type**: Permanent Full Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Information Technology **About the role** **Work type: Permanent, full-time** **Classification: Band 5 ($76,355 - $86,617)** Key responsibilities include: - Ensuring all help desk interactions are logged...


  • Geelong, Australia Surf Coast IT Solutions Full time

    EduVerifi is a leading digital credential verification platform, helping universities, immigration authorities, and educational consultants streamline the verification process for students’ academic, financial, and employment records. We are expanding and looking for a dynamic **Marketing Officer** to join our team. **Key Responsibilities**: - Introduce...


  • Geelong, Australia Findex Full time

    Do you love Client Services and administration? Here is an opportunity not to be missed! We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Geelong office. Day to day, you will support our Advisers and ensure...


  • Geelong, Australia Barwon Health Full time

    **Employment Type**: - Permanent Full Time**Hours per fortnight** - 80**Job Category**: - Technical - Information Technology/Services**Req Id -** 2090- Support the delivery of IT services for healthcare services within Victorian Southwest region - Find satisfaction in a position that offers diversity, complexity, and fulfilment - Permanent Full Time 80...


  • Geelong, Australia EML Group Full time

    Building Services Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • IT Services Officer

    5 months ago


    Geelong, Australia Direct Recruitment Full time

    Based in Geelong - Citrix / VMware and Active Directory skills (Essential) - Experience with Azure (preferrable) Our client prioritises effective IT service management to ensure seamless operations and support for healthcare organisations. Their IT service management solutions are designed to optimise IT processes, enhance user experience, and maximise the...

  • Payroll Officer

    4 weeks ago


    Geelong, Australia City of Greater Geelong Full time

    **Payroll Officer**: **Job no**: 499284 **Work type**: Temporary Full Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Administration & Support, Finance **About the role** In this role, you will provide an effective, efficient and quality Payroll function & People Assist (Human Resources) to the City of Greater Geelong. **Work type:...


  • Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...