Assistant Director

1 week ago

Sydney, Australia DFP Recruitment Services Full time

**Job description**:

- **Federal Government opportunity in Surry Hills**:

- ** Initial 12-month contract with possibility of extension**:

- ** Competitve Market Rate**

Our client is undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. The client seeks an experienced Integration Support Assistant Director to join their dynamic fast-paced team.

**Duties**
- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agency’s integration platforms
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues
- Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agency’s integration platforms using tools such as Splunk and Dynatrace
- Ensure support and operational activities are aligned to business prioritisation, ICT security and architecture patterns, and the Agency’s overall strategic objectives.
- Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
- Responsibility of the day-to-day running and operations of the Agency’s integration platforms - including all required activities and tasks to ensure availability, performance and usability of systems for users.
- Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.
- Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.
- Identify areas of improvement, and implement solutions and continuous improvement initiatives.

**What should you required**:
1.More than 5 years’ experience working with API integration, ideally in a support/operations role

3.Excellent communication and stakeholder management skills to manage competing stakeholder groups

4.Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

5.Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk

**To Apply**

**In order to be considered applicants are required to hold**
**Australian Citizenship**
**and Must be able to obtain Negative Vetting Level 1. If this sounds like the role for you, please submit your updated resume in MS Word format by hitting APPLY NOW or contact Madhuri on (02) 9200 3674 for more information.**

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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