Small Business Banker

5 months ago

Brisbane, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: QLD- Brisbane South & Gold Coast
- At NAB we believe; banking involves a trusted bond between banker and our customer. As a Small Business Banker, you will play an important role in retaining and growing a portfolio of existing small business customers in conjunction with acquiring new business through external relationships._
- **You’ll be part of a collaborative & high performing team base in Brisbane South**:

- **Help deepen local relationships and achieve stronger customer advocacy within your community**:

- **You have access to market leading policies and products to support small business customers bring their business ideas to life**

**Your new role as a Small Business Banker awaits.**

At NAB we believe; banking involves a trusted bond between banker and our customer. One of the ways we achieve this is by bringing the best of NAB to our customers, and backing their courage, creativity, and contribution, pairing it with the service and expertise they deserve As a Small Business Banker, you will play an important role in retaining and growing a portfolio of existing small business customers within your local your local area in conjunction with acquiring new business through external relationships and community. You’ll build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life. At NAB we'll give you every opportunity to develop and grow your career. To be successful in this role, you will ideally bring the following:
**Role Purpose**:

- Undertake sales related requirements for a portfolio of the small business customers
- Build relationships with Business Partners to create and action new business opportunities and support our customers
- Action and manage salesforce opportunities & national leads
- Increase our customers ‘Mybank’ footprint and undertake retention related activities for existing customers
- Perform credit analysis and approve requests for temporary excesses/increased limits up to DCA
- Provide coaching, lead actions and role model great behaviours across the broader Business

**Key Role Responsibilities**:

- Managing lending and product requests for small business customers
- Understanding customers business needs to provide holistic banking solutions
- Increasing the portion of My Bank customers within the portfolio with the number of interactions and referrals
- Accountable for managing customer complaints and escalations until resolution is reached
- Coaching and development of less experienced bankers within the team and developing associates
- Drive customer portfolio risk and compliance
- Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners)

**Role Knowledge & Technical Competencies**:

- Demonstrated experience in a lending role (preferred 2-4 years), with experience in managing customer relationships, and the credit process
- Strong financial/business acumen with customer focus
- Completed DCA preferred
- Tertiary qualifications in Business preferred

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

unsolicited CVs from agencies will not be accepted.

As we learn more about you and your skills, we may ask you to complete a quick coding assessment as part of the recruitment process.

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