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Customer Success Coordinator

2 months ago

St Leonards, Australia Studiosity Full time

**About Studiosity**

With our head-office in St Leonards, Studiosity is an education technology innovator that connects over 1.5 million students across three continents to the best and brightest minds, so they can get help exactly when it's needed most. This is all done through our own awesome technology, accreditation, and academic integrity standards.

Together with our education partners across Asia-Pacific, Europe, and Canada - including Universities, Schools, Private Providers, and Libraries - we ensure that in an age of online education, internationalisation, and mobilisation, every student can get the personal study support they need, anytime, anywhere.

Why? Because everyone should have individualised help when it’s needed, to improve life chances; the chance for more confidence, a better grade, a better job, or the chance to change the world for others.

The Partnerships team is partly Sydney based, with regional Partnership Managers across Australia and New Zealand.

**Primary functions of the role**
- Provide administrative, systems and general support to the Partnership Services APAC team and improve where possible the efficiency and automation of existing processes for the benefit of the team.
- Administer and support our existing Library based partnerships in APAC through efficient and effective account management - providing these existing clients with the support and resources that support successful programs to facilitate retention and growth of these programs

**Customer Success Coordinator - key responsibilities;**
- Provide assistance in the implementation, rollout stages and ongoing support of our partner’s online academic support programs.
- Provide high quality customer service to ensure client and end-user needs are responded to and that the Partnership service strategy is adapted for individual client requirements to ensure client needs are met and exceeded.
- Act as the main point of contact for a portfolio of Library clients, providing support and driving engagement with our services through provision of collateral, communications and presentations to these clients.
- Ensure all client support needs and team needs are responded to promptly and professionally, either directly or by referral to relevant personnel within Studiosity
- General administration including data entry, mail merges, filing, generating reports, updating databases and invoicing

**ABOUT YOU**

To succeed in this role you will be a high EQ, digitally literate professional with proven administrative, organisational and customer service skills, and a demonstrated ability to productively collaborate with others. Ambitious and degree-qualified, you will revel in a fast paced and transformative environment.

You will be willing to work in our St Leonards office a minimum of three days per week, with the option to work from home on other days.

**HEARD ENOUGH ALREADY?**

If you like the sound of us, please send a thoughtful cover letter and your CV. We look forward to hearing from you and thanks in advance for your interest in Studiosity :)

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- St Leonards, NSW 2065: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have customer service or account management experience? Please advise.
- What is your salary expectation for this role?

Work Authorisation:

- Australia (required)

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