See more Collapse

Major Loss Claims Specialist

1 month ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Position Overview**:

- **Job Title**: Major Loss Claims Specialist
- **Location**: Open to multiple locations around Australia
- **Work Arrangement**: Hybrid role with the flexibility of remote work.
- **Shift Patterns**: Full-time 37.5 hours per week.
- **Start Date**: Wednesday 10th April.

**Claims Specialist**

We’re here to help in the moments that matter. Our Major Loss Motor Claims team understands how stressful motor accidents and damage from weather events can be. Our Claim Specialists ensure our customers are in safe hands by genuinely connecting to their individual situation. As the Claims expert our Specialists understand what’s required to finalise a customer’s Major Loss claim in a timely manner, helping to deliver on our Motor Strategy of being #100% Motorvated to get our customers back on the road.

We are currently looking for customer service experts to join our Major Loss Motor Claims team permanently commencing Wednesday 10th April, 2024.
- Successfully manage the Major Loss claims experience on behalf of the customer, by delivering a brilliant customer experience when our customers need us the most. This requires you to connect with the customer, empathise with their situation and be a claims expert, settling their Major Loss Claim in a timely manner
- Conducting a number of checks to ensure all applicable steps are completed prior and during the customer conversation
- Contribute to financial outcomes by effectively finalising a major loss claim and demonstrating a first call resolution mindset.
- Resolve enquiries in a timely manner with both our inbound and outbound calls whilst you manage a portfolio of claims and meet daily settlement targets.

**What you’ll bring**
- Previous experience in a high touch customer service environment (note this is a phone-based role)
- Demonstrated ability to go above and beyond for customers
- High levels of resilience and empathy
- Demonstrated ability to effectively solve problems
- Be flexible and open to change in a fast paced and ever-changing environment.
- Strong time management skills and ability to multitask and work under pressure.
- Ownership and Accountability of your own development and career.

**Shift Option and Training**

We are looking for several full-time positions for the following shift options. A start window means you can be rostered to start at any time between those shown below.
- Monday to Friday - 37.5 hours per week - Start Window 8am - 10am. - **_‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._

If successful, you will attend 5 weeks full-time training, Monday to Friday, in the relevant office and virtually in your respective site.

**Work from home requirements.**

These roles will be a combination of office based and work from home. To successfully work from home, you will need the following:

- Home phone line or VOIP connection
- Internet connection
- A keyboard and mouse and either 1 large screen or 2 standard sized screens-a work laptop will be provided so a computer won’t be needed however dual screens are compulsory.
- Ergonomic set up with desk and chair in a quiet, private space

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Salary $56,500 + 11% Super**:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.

**Advertised**: 04 Mar 2024 AUS Eastern Daylight Time
**Applications close**: 12 Mar 2024 AUS Eastern Daylight Time

We have other current jobs related to this field that you can find below

  • Major Loss Claims Specialist

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Specialist** ***We’re here to help in the moments that matter. Our Major Loss Motor Claims team understands how stressful motor accidents and damage from weather events can be. Our Claim Specialists are Customer obsessed experts who manage claims with empathy and understanding to get our customers Back On The Road as quickly as possible. As the...

  • Major Loss Claims Specialist

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Specialist** ***We’re here to help in the moments that matter. Our Major Loss Motor Claims team understands how stressful motor accidents and damage from weather events can be. Our Claim Specialists are Customer obsessed experts who manage claims with empathy and understanding to get our customers Back On The Road as quickly as possible. As the...

  • Major Loss Claims Officer

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a best-in-class Claims Officer to join our team to deliver exceptional customer service on a permanent basis. This role will be based in either Sydney, Brisbane or Melbourne. **What you’ll do** - Management of property and large loss claim files from assessment to settlement - Manage the insured/brokers claim expectations and...

  • Major Loss Claims Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a best-in-class Claims Officer to join our team to deliver exceptional customer service on a permanent basis. This role will be based in either Sydney, Brisbane or Melbourne.What you'll do Management of property and large loss claim files from assessment to settlement Manage the insured/brokers claim expectations and explain in...

  • Major Loss

    3 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Major loss property - ISR & Business Interruption claims **Your new company** Work for one of the worlds leading and best regarded Insurance providers, this role will sit within the Commercial Property team and allow you the opportunity to develop strong relationships with brokers, and provide innovative way to resolve large commercial claims to vehicles....

  • Major Loss Commerical Claims Executive

    2 months ago

    Sydney, Australia HAYLO People Full time

    Unique role utilising Technical Claims and Client Relationship experience - Brisbane or Sydney Location with 3 days work from home - $125,000 -$140,000 Package + Super + 10% Bonus **HAYLO People are experts in Personal Injury and General Insurance recruitment, we are partnered with** a large insurer looking to bring someone who is both passionate about the...

  • Major Loss Assessor

    3 weeks ago

    Sydney, Australia HAYS Full time

    Growing Insurance builder recruiting a major loss estimator to manage Sydney metro portfolio **Your new company** You will have the opportunity to work at a thriving business that is specialising in the estimations of insurance claims. You will have the opportunity to further develop your career with the industry, with a great opportunity to move into a...

  • Major & Complex Loss Supervisor - Sydney

    4 weeks ago

    Sydney, Australia Denovo Recruitment Full time

    Salary ranging up to $120K +super +car +phone/tech! - Take your experitise to a new level in a exciting and rare role! - Utilise time-saving, bespoke technology that makes your job easier! **CLIENT** Our client is an ever-growing organisation, born out of insurance repairs. Today, they are a thriving, well-structured team with specialists in every skill...

  • Major & Complex Loss Supervisor - Sydney

    1 week ago

    Sydney, New South Wales, Australia Denovo Recruitment Full time

    Salary ranging up to $120K +super +car +phone/tech Take your experitise to a new level in a exciting and rare role Utilise timesaving, bespoke technology that makes your job easierCLIENTOur client is an ever-growing organisation, born out of insurance repairs. Today, they are a thriving, well-structured team with specialists in every skill set who provide...

  • Loss Adjuster

    1 week ago

    Sydney, New South Wales, Australia Exchange Street Claims ltd Full time

    Our client is in need of 2-3 Loss Adjusters (Cert / Dip CILA) to work in Sydney or Melbourne, Australia, handling Domestic and Commercial claims up to £100,000 from start to finish. They prefer Adjusters with at least 2 years of experience. ACII / CILA progression would be a plus, but not mandatory; the company supports professional development. Location:...

  • Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia Mayday Recruitment Full time

    What's in it for you? Permanent opportunity with immediate start Highly supportive and enjoyable work environment Reputable and wellrespected firm Modern and conveniently located offices in Sydney CBD Fulltime inoffice position Salary package of $100,000 + super Depending on experience Collaborative team that shares knowledge and provides assistance...

  • Claims Specialist

    2 months ago

    Sydney, Australia Mayday Recruitment Full time

    **What’s in it for you?** - Permanent opportunity with immediate start - Highly supportive and enjoyable work environment - Reputable and well-respected firm - Modern and conveniently located offices in Sydney CBD - Full-time in-office position - Salary package of $100,000 + super - Depending on experience - Collaborative team that shares knowledge and...

  • Claims Specialist

    2 days ago

    Sydney, Australia Mayday Recruitment Full time

    **What’s in it for you?** - Permanent opportunity with immediate start - Highly supportive and enjoyable work environment - Reputable and well-respected firm - Modern and conveniently located offices in Sydney CBD - Full-time in-office position - Salary package of $100,000 + super - Depending on experience - Collaborative team that shares knowledge and...

  • Graduate Loss Adjuster

    2 months ago

    Sydney, Australia Charles Taylor Full time

    **Overview**: **Reference** 667835 **Salary** AUD/annum **Job Location**: - Australia - New South Wales - Sydney **Job Type** Permanent **Posted** 31 July 2023 **Background**: Charles Taylor is a multinational company providing professional services and technology solutions dedicated to the global insurance market. Dating back to 1884, Charles Taylor...

  • Claims Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team.Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers.This is an _initial 8-month...

  • Property Liability Claims Officer

    1 month ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalisation to deliver a Best in Market claims experience to our customers. **What you’ll do** - Manage a portfolio of...

  • Claims Officer

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team. Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers. This is an _initial 8-month...

  • Claims Officer

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team. Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers. This is a permanent role,...

  • Major Loss Supervisor

    1 month ago

    Sydney, Australia Gateway Synergy Recruitment Full time

    Experience in residential building project mgmt, insurance experience not a must - Sydney based, highly competitive salary and company car provided - Construction Project Management degree OR trade background highly preferred **The Company** Our client is a rapidly growing family-owned building insurance company affiliated with some of the biggest insurers...

  • Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia RAC Full time

    Claims Specialist - Motor AssessingWith over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA."We are looking for a Claims Specialist to join our established and high preforming...