Graduate Loss Adjuster

2 months ago

Sydney, Australia Charles Taylor Full time

**Overview**:
**Reference**
667835

**Salary**
AUD/annum

**Job Location**:

- Australia - New South Wales - Sydney

**Job Type**
Permanent

**Posted**
31 July 2023

**Background**:
Charles Taylor is a multinational company providing professional services and technology solutions dedicated to the global insurance market. Dating back to 1884, Charles Taylor operates in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. Head quartered in London, Charles Taylor have three distinct business areas - Claims Services, InsureTech and Insurance Management.

Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, managing general agents, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

Charles Taylor Adjusting have over 25 loss adjusters in Natural Resources team globally augmented with network of adjusters in other departments in strategic regional locations. Our team primarily focus on resolving physical damage and business interruption losses arising from major insured incidents across all the natural resource industries, spanning the Upstream Energy, Green Energy, Onshore Energy and Mining sectors.

Our Asia Natural Resources team has expert knowledge of construction and operational policies written by the Singapore and International markets, as well as the requisite skills to drive prompt and fair settlement of claims, whilst fully engaging all stakeholders. We believe in developing our talented loss adjusters from the ground up and hiring fledgling professional people - with academic and/or applied knowledge of engineering and construction, with an appreciation for cost control / project management - and training them in insurance is a tried and tested route to reaching a senior adjusting technical level.

Charles Taylor was acquired in 2020 by an investment company managed and controlled by Lovell Minnick Partners LLC. Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders. The acquisition supports the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology.

**The Role**:
Charles Taylor Adjusting is a service-based company and our prime objective is to provide an expedient, comprehensive and technically competent professional service in response to the instructions from national and international insurance companies to handle claims. The role will require you to provide an efficient and high-quality claims handling service.

A Loss Adjuster will receive claims details and instructions from senior members of the Natural Resources team. You will be accompanied by a Senior Loss Adjuster to attend loss site (onshore or offshore) for survey and damage assessment. When you arrive at the loss site, you must review the claim using engineering judgement and the ability to prioritise information. At the end of the site visit, you must agree an action plan with the instructing client and provide guidance on the insurance policy operation to the claim.

The foregoing will require periodic travel within Asia Pacific and safety training will be provided for onshore / offshore attendance as required. Although loss adjusters spend time travelling and visiting loss sites, they will usually spend 3-4 days per week as dedicated office time working in the office where they retain and manage a caseload of claims through completion.

A large part of the role is therefore office based where the Loss Adjuster will incorporate their findings into reports, compiled in a format which offers an objective and concise analysis of each loss. You will be assisting Senior Loss Adjusters with engineering interpretation of technical reports / design specifications & drawings etc. as part of cause analysis and damage assessment. This will involve the collating and analysis of claim supporting documents to validate the remedial works / costs and provide settlement proposals in accordance with the terms and conditions of the insurance policy.

**Key Responsibilities**:

- To perform a loss adjusting function in respect of new claims and those already handled in the offices which have been delegated by Directors. This will involve, but not be limited to:
- Receiving and acknowledging new claims instructions.
- Managing and coordinating claims in a timely and professional manner within agreed Service Level Agreements.
- Undertaking site visits and meeting with Insurers, Reinsurers, Brokers, Claimants, Insureds and other interested

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