Digital Customer Innovation Lead

3 weeks ago

Sydney, Australia Commonwealth Bank Full time

**_You are an innovation leader with digital customer experience _**:

- **_We are _**_building global connectivity and capability for our customers _**:

- **_Together we will establish a digital-first, consistent experience for IB&M clients and colleagues _**

**See yourself in our team**:
Institutional Banking and Markets (IB&M) is responsible for managing the Group’s relationships with major corporate and government clients and institutional investors, and provides a full range of capital raising, transactional and risk management products and services. The division also performs an important internal role for the Group by providing equities, markets, lending and transaction banking execution capabilities to other CBA business units that allows them to capture opportunities with business customers.

IB&M has a clear vision and focus to extend customer relationships through innovation, data and digital platforms, building on our core capabilities. This role is within the Quants, Data, Analytics and Technology group, and the purpose of QDAT is to power, transform and grow IB&M. We have a broad mandate but primarily use scientific techniques to develop scalable and rich content to derive unique insights for institutional clients and internal bankers/product specialists, sales/traders. These capabilities enable IB&M to deliver on its purpose of combining global connectivity and capability for our clients.

**Do work that matters**

The Digital Customer Innovation Lead is a key leadership role working with the Digital Customer crew whose purpose is to establish a digital-first, consistent experience for IB&M clients and colleagues across key products and client facing processes by reducing friction through innovation, data and digital platforms. The new Digital Customer Hub is a Salesforce Financial Services Cloud CRM implementation which will enable better employee and customer experiences.

As Innovation Lead, you will engage with stakeholders across IB&M, Business Bank, Technology and Operations to identify, quantify and prioritise innovation opportunities to further deliver on our purpose and help IB&M improve our Net Promoter Score. This role works closely with the Crew Lead and the Digital Customer Product Owners and Business Analysts to identify the highest value digital experience opportunities and progress an idea into a tangible digital outcome. This includes, but is not limited to, market and customer research; facilitating discovery workshops and performing associated analysis; assessing return on investment; and driving feature development.

**Specifically, you will;**
- Work closely with the Crew Lead, Crew Tech Lead and Performance Lead to define / refine the Crew’s vision, goals and crew roadmap aligned to objective and key results
- Support the Product Owners to translate Crew Objectives and Key Results into Product Roadmaps
- Work with the Digital Customer crew in defining and driving all new initiatives, ensuring alignment to the target state architecture and common goal of delivering on IB&M’s strategic priorities
- Stay abreast of industry trends, best practices, and emerging technologies that would support better digital experiences
- Drive consistency in customer experience through development of market insights and supporting on-going customer testing to validate and improve the digital experiences of IB&M’s clients and employees
- Act as a conduit across teams to ensure information flow, commitments can be delivered and escalation of risks, issues and dependencies Foster a culture of excellence, innovation, and continuous improvement, particularly in the context of digital experiences

**We’re interested in hearing from people who have**:

- Previous experience in Financial services, ideally within BB or IB&M client segment
- Previous experience in Digital technology and/or in the Salesforce ecosystem (preferred)
- Previous experience in project delivery, taking an initiative from ideation to implementation
- Previous experience in working in Agile, using Jira and/or Confluence
- Strong communication skills and expert stakeholder management skills

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 30/03/2024

  • Digital Customer Innovation Lead

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Customer Innovation Lead - **You are an innovation leader with digital customer experience**: - **We are building global connectivity and capability for our customers**: - **Together we will establish a digital-first, consistent experience for IB&M clients and colleagues** **See yourself in our team**: Institutional Banking and Markets (IB&M) is...

  • Digital Innovation Manager

    2 days ago

    Sydney, Australia Resolution Digital Full time

    ** Google's Performance Agency of the Year 2018, 2019 & 2020, B&T's Best Digital Services Agency 2022, TikTok Performance Campaign of the Year 2023, Microsoft Agency Partner of the Year 2022**. Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to...

  • Digital Design Lead

    1 month ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Multimedia / Design / New Media**Sub Classification**: - Designer**Reference #**: - 3545091**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 YearAs the Lead Digital Designer, you will be responsible for the overall look and feel of this iconic retailers website,...

  • Digital Manager

    1 month ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - Marketing Manager**Reference #**: - 3659419**Contact Name**: - Annabelle Gonzalez- **Salary**: - $100,000.00 - $120,000.00 YearWe're on the hunt for an astute and forward-thinking** Digital Manager t** o be the driving force behind...

  • Digital Content Manager

    3 days ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - Marketing Communications**Reference #**: - 3453819c**Contact Name**: - Annabelle- **Salary**: - $100,000.00 - $120,000.00 YearIf you are a market leading Digital Content Manager with a knack for engaging and growing customer...

  • Digital Customer Success Lead

    5 days ago

    Sydney, Australia Employment Hero Full time

    Our mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...

  • Ecommerce Digital Designer

    19 hours ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Multimedia / Design / New Media**Sub Classification**: - Designer**Reference #**: - 3545091A**Contact Name**: - Annabelle- **Salary**: - $90,000.00 - $110,000.00 YearBeing the Ecommerce Digital Designer, you will be responsible for the overall look and feel of their digital...

  • Infrastructure & Innovation Lead

    1 month ago

    Sydney, Australia Six Degrees Executive Full time

    Our client is a global consumer business with a strong presence in the ANZ market. As part of their growth strategy, they are embarking on a digital and technical transformation program, and this has created an exciting new role for an Infrastructure Lead to join them.   The role reports into the IT Director to support them and the Tech Team to deliver...

  • Manager Product Innovation

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager Product Innovation, Temporary role, Parramatta location with hybrid working** An exciting opportunity has arisen for a Manager Product Innovation to join our Business taxes Team within Revenue NSW. This role is an initial two-year temporary assignment. This role forms part of the Business Taxes branch of Revenue NSW and undertakes the...

  • Digital Manager

    1 month ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860n**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...

  • Digital Manager

    1 month ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860g**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...

  • Product Innovation Officer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Product Innovation Officer, Ongoing full time role based in Parramatta with hybrid working.** An exciting opportunity has arisen for a Product Innovation Officer to join the Business Taxes team within Revenue NSW. This role forms part of the Business Taxes branch of Revenue NSW, which undertakes the administration of a number of state taxes, unclaimed...

  • Digital Product Lead

    4 weeks ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Digital Designer

    1 week ago

    Sydney, Australia 6AM Digital Full time

    Newly created position within one of the most reputable and successful delivery-tech companies in Australia. They leverage their large crowd-sourced fleet of drivers to deliver products for Australian businesses from store to door, same day and faster. Growing fast, great year ahead with plenty of cool challenges, new features and fun to be had. They are...

  • Digital Marketing Specialist

    4 weeks ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Advertising / Media / Publishing**Sub Classification**: - Advertising Specialist**Reference #**: - 3552802a**Contact Name**: - Natalia- **Salary**: - $80,000.00 - $90,000.00 Year**Overview** This client is a media agency backed by a huge global brand. The work they do drives...

  • Digital Campaign Manager

    1 month ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860m**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...

  • Digital Campaign Manager

    4 weeks ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860d**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...

  • Digital Analytics Manager

    3 days ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - IT & Telecomms**Sub Classification**: - IT - Other**Reference #**: - 3619653**Contact Name**: - Muneera R. Jaranilla- **Salary**: - $130,000.00 - $160,000.00 YearOur prestigious client has established an in-house consultancy for renowned retail e-commerce brands and is expanding...

  • Digital Asset Officer

    2 days ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **The Division** The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions. **The opportunity** Right now, we have a 12 month...

  • Digital Account Manager

    2 days ago

    Sydney, Australia Resolution Digital Full time

    ** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row** Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of...