Digital Innovation Manager

3 weeks ago

Sydney, Australia Resolution Digital Full time

** Google's Performance Agency of the Year 2018, 2019 & 2020, B&T's Best Digital Services Agency 2022, TikTok Performance Campaign of the Year 2023, Microsoft Agency Partner of the Year 2022**.
Why us?
We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.
Due to client wins and newly created roles, we experienced huge growth in 2022, adding 110 new faces to our team as well as internally promoting 101 of our amazing employees. So why us?
- We Flex: Shape your day or week to suit you.
- Boost your skillset: We offer continuous training from MFA, NGEN, Google, Facebook, Amazon and other market leading partners
- Mentally Healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives
- Social - Quarterly and monthly social events, summer half days & annual company ski trip.

As Digital Innovation Manager, you will be a key player in our team and will work closely with the wider Digital Innovation team (UX, CRO, CX, Tech Leads and Developers) You will be responsible for the delivery of Resolution Digital client ongoing retainers and projects, while ensuring quality, innovation and objective problem solving are always in focus.

**Your Responsibilities**:

- Successfully manage concurrent client retainers and projects, including planning, estimating and resource allocation.
- Play an integral role in all aspects of the project lifecycle - from discovery and concept through to launch and future releases.
- Plan and run discovery workshops, supported by design leads and technical leads.
- Translate discovery findings into clear requirements (business, functional, technical); working with the design & technical leads to create solutions meeting those.
- Develop scope documents with clear assumptions and effectively identify and manage project issues, risks and escalate where required
- Work collaboratively with design, tech lead, CRO specialists to achieve client business objectives

**Your Expertise**:

- Proven track record of managing digital client retainers across UX/CRO/Dev
- Strong understanding or proven experience delivering web design and development projects (CMS, DXP) from start to finish.
- Excellent organisational and communication skills.
- Experience managing client relationships and presenting to internal and external stakeholders
- Proven experience managing multiple stakeholders and/or large enterprise accounts successfully
- Experience with Kentico, Sitecore or other DXP techs and Miro or Jira is highly desirable

Want to be a part of the team? Get in touch today
Additional Information
Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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