Aps6 or El1 Service Designer

2 weeks ago

Adelaide Region SA, Australia Chandler Macleod Full time

**Location**
***
- Adelaide, South Australia**Category**
***
- Executive**Salary**
- $60 AUD - $80 AUD Annual**Posted**
- 19-Nov-2023**Work type**
- Casual/Temp**Contact**
- Teresa Zanatta**Reference**
- BH-154087**Mandatory: Australian Citizenship required to work within Federal Government**

**Applications close by 10am Thursday 30th of November 2023.**

**Our Federal Government client is seeking to engage APS6 or a EL1 Service Designer for a 12 month assignment with potential extension in Adelaide CBD**

**About the Team**
The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme service improvements to provide quality participant outcomes and enhance their NDIS experience. This experience-design work also aims to improve how agency’s frontline Service Delivery (SD) operates.

**About the Role**

**The APS6 Service Designer (Labour Hire)** is a team membership position that may be required to perform work that involves team leadership and management responsibilities requiring the setting of priorities and managing workflows of a team.

The APS6 Service Designer (Labour Hire) is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.
The position will have a considerable level of public contact in relation to complex, difficult or sensitive issues. It is required to liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/NDIA

**The EL1**
**Service Designer is accountable** under broad direction to undertake very complex work that delivers quality outcomes across the Participant Experience Design functions of the NDIA.
The position is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.
The EL1 Service Designer is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums.

**Key Skills required for the role**:

- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
- Persona development: Creating user personas to represent different user groups and their characteristics
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers
- Co-Design and Facilitation: Ability to lead co-design sessions with stakeholders and users to gather input and ideas
- Design thinking: Strong understanding of design thinking methodologies and approaches
- Usability testing: Experience in conducting usability testing to validate service design concepts and products.

**Desirable skills to have for the role**:

- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban.

**Responsibilities may include but are not limited to**:
**APS6**
- Researching and identifying insights contributing to Agency understanding of information.
- Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Co-creating and co-facilitating process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Contributing to the evaluation of proposed solution

  • El1 Program Scheduler

    4 weeks ago

    Adelaide Region SA, Australia Onpoint 365 Full time

    Contract starts February 2023 and ends late June 2023 - Possible 24-month extension available - Adelaide is the preferred location, but flexible arrangements will be considered **EL1 Program Scheduler** - **Contract starts February 2023 and ends late June 2023**: - **Possible 24-month extension available**: - **Adelaide is the preferred location, but...

  • El1 Assistant Director

    4 weeks ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Mandatory: Australian Citizenship required to work within Federal Government** **Applications close by 10am Wednesday 3rd of May 2023.** **Our Federal Government client is seeking to engage EL1 Assistant Director for a 6 month assignment with potential extension in Adelaide CBD.** **About the Team** The Service Guidance and Practice Branch is...

  • Aps6 Project Officer

    1 month ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Applications close by 10am Thursday 27th of April 2023.** **Mandatory: Australian Citizenship required to work within Federal Government** **Our Federal Government client is seeking to engage in multiple** **APS6 Project Officer - Claims & Payments Implementation** **for a 12-month assignment with potential extension in Adelaide CBD.** **About the...

  • Work Health and Safety

    4 weeks ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 6 - $91,944 - $104,393 & EL 1 - $120,290 - $129,379 per annum plus superannuation - People Division - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Sydney, NSW **Who we are** People Division, led by the Chief People Officer (CPO), provides human resources (HR) functions for the Department of Climate Change,...

  • El1 Assistant Director

    1 month ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Location** *** - Adelaide, South Australia**Category** *** - Executive**Salary** - $602.55 AUD - $602.55 AUD Daily**Posted** - 10-Oct-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-152400**Applications close by 3pm Tuesday 24th of October 2023.** **Mandatory: Australian Citizenship required to work within Federal...

  • Aps6 Project Officers

    4 weeks ago

    Greater Adelaide SA, Australia Onpoint 365 Full time

    Multiple positions available - Initial 6-month contract with a possible 12-month extension available. - Various locations available throughout Australia. **APS6 Project Officers** - **Multiple positions available**: - **Initial 6-month contract with a possible 12-month extension available.**: - **Various locations available throughout Australia.** Our...

  • Financial Compliance and Reporting

    1 month ago

    Port Adelaide, Australia Chandler Macleod Full time

    **Location** *** - Port Adelaide, South Australia**Category** *** - Accounting & Finance**Salary** - $0 AUD - $0 AUD Annual**Posted** - 16-Oct-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-152630***Mandatory: Security Clearance - MINIMUM NV1 Clearance required*** **Our Federal Government client is seeking to engage in...

  • Costing Officers

    1 month ago

    Port Adelaide, Australia Chandler Macleod Full time

    **Location** *** - Port Adelaide, South Australia**Category** *** - Accounting & Finance**Salary** - $0 AUD - $0 AUD Annual**Posted** - 16-Oct-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-152628***Mandatory: Security Clearance - MINIMUM NV1 Clearance required*** **Our Federal Government client is seeking to engage in...

  • Aps5 & Aps6 Procurement Officers

    4 weeks ago

    Greater Adelaide SA, Australia Chandler Macleod Full time

    **Location** *** - Adelaide, South Australia - **Category** *** - Executive - **Salary** - $56 AUD - $63 AUD Hourly - **Posted** - 25-Jan-2024 - **Work type** - Casual/Temp - **Contact** - Teresa Zanatta - **Reference** - BH-156415 -**Applications close by 9am Tuesday 6th of February 2024.** **Mandatory: Australian Citizenship required to work within...

  • Aps5 & Aps6 Reportable Incidents and Compliance

    4 weeks ago

    Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: **The Roles** This Government agency works with people with disability, providers and the community to deliver nationally consistent, responsive and effective regulation of service providers. The Reportable Incidents and Compliance Officers will be part of a dedicated team that monitors the response of registered providers to adequately...

  • Aps6 Mental Health Programs Officer

    1 month ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Applications close by 10am Thursday 18th of May 2023.** **Mandatory: Australian Citizenship required to work within Federal Government** **Our Federal Government client is seeking to engage in** **APS6 Mental Health Programs Officer** **for a 5 to 10 week assignment in Adelaide CBD.** **POSITION OVERVIEW** The Mental Health and Wellbeing Services...

  • Budgets and Internal Reporting Officers

    1 month ago

    Port Adelaide, Australia Chandler Macleod Full time

    **Location** *** - Port Adelaide, South Australia**Category** *** - Accounting & Finance**Salary** - $0 AUD - $0 AUD Annual**Posted** - 16-Oct-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-152627***Mandatory: Security Clearance - MINIMUM NV1 Clearance required*** **Our Federal Government client is seeking to engage in...

  • Business Analyst

    1 week ago

    Adelaide, Australia Talent International Full time

    Business Analyst – TechnicalAdelaide Based Role 12 months Initial contract + possible extensions Due to Nature of project, only Australian Citizens will be considered for this position. One of our clients is looking for a Technical Business Analyst who can work with the technology teams and is required to provide detailed technical, professional, policy,...

  • Financial Contract and Procurement Support

    1 month ago

    Port Adelaide, Australia Chandler Macleod Full time

    **Location** *** - Port Adelaide, South Australia**Category** *** - Accounting & Finance**Salary** - $0 AUD - $0 AUD Annual**Posted** - 16-Oct-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-152629***Mandatory: Security Clearance - MINIMUM NV1 Clearance required*** **Our Federal Government client is seeking to engage in...

  • Solutions Designer

    1 month ago

    Adelaide Region SA, Australia Paxus Australia Pty Ltd Full time

    Posted 17 April 2023 - SalaryNegotiable - LocationAdelaide - Job type Permanent - DisciplineProject Services + Transformation - ReferenceBBBH260835_1681695351 **Job description**: **Your Role** Our client's dynamic, diverse and collaborative IT function is seeking to hire a Microsoft PowerApps and SharePoint focused Solutions Designer on a permanent basis,...

  • Strategic Designer

    4 weeks ago

    Adelaide Region SA, Australia CYOS Solutions Full time

    **Application closing date**: Friday, 18 August 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Monday, 04 September 2023 **Location of work**: SA **Working arrangements**:The Digital Transformation Agency has offices in Canberra and Sydney. Working arrangements will be dependent on where the successful applicant is based. Working...

  • Expression of Interest Federal Government Positions

    4 weeks ago

    Adelaide, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking expressions of interest from dedicated individuals looking to contribute to the Federal Government (APS Level). We are currently sourcing candidates for various ongoing and non-ongoing roles across multiple levels, including: APS3 LevelEntry-level positions, ideal for those starting their APS career.APS4 LevelPositions requiring...

  • Expression of Interest Federal Government Positions

    1 month ago

    Adelaide, Australia HOBAN Full time

    HOBAN Recruitment is seeking expressions of interest from dedicated individuals looking to contribute to the Federal Government (APS Level). We are currently sourcing candidates for various ongoing and non-ongoing roles across multiple levels, including: APS3 Level Entry-level positions, ideal for those starting their APS career. APS4 Level Positions...

  • Architect - Design Manager

    1 month ago

    Adelaide Region SA, Australia Nido Early School Full time

    Nido Early School is an operator of early childhood education and care services across Australia. Nido’s Vision is to build the capacity of the worlds teachers so they can deliver quality early education to children in all places and in all circumstances. At Nido, we're on a mission to transform early education across Australia, and you can come with us...

  • Design and Drafting Manager

    4 weeks ago

    Adelaide Region SA, Australia Essential HR Full time

    Use your proven experience and skills in building design and drafting - Bring your leadership to a values driven organisation, offering great benefits - Be part of one of SA's most successful residential housing companies **Why join the Fairmont team**: The Fairmont Housing Group is one of SA’s largest and most successful residential housing and...