Field System Specialist
7 months ago
**Work Schedule**
Other
**Environmental Conditions**
Office
**About us**:
**Position Summary**:
As an Engineer III, Field Service, you 'll have the exceptional opportunity to make a significant impact in the world by playing a pivotal role in supporting the launch and ongoing success of a groundbreaking new system that aims to revolutionise diagnosis and monitoring for patients with multiple myeloma and other monoclonal gammopathies. Join our world-class team dedicated to enabling our customers to make the world healthier, cleaner, and safer. At Thermo Fisher Scientific, we value diversity and foster an inclusive environment where diverse experiences, backgrounds, and perspectives are celebrated. This role is remote, based in Melbourne but includes an interstate travel element.
**Role Responsibilities**:
- Conduct flawless installation, maintenance, and repair of our leading-edge _in vitro_ diagnostic instruments.
- Determine root cause and resolve complex technical issues related to field service and support activities.
- Collaborate with diverse teams to successfully implement customer-focused solutions.
- Compete in a fast-paced environment to exceed customer expectations.
- Provide world-class customer service and support to enable our laboratory customers to improve patient outcomes.
**Skills/Requirements**:
- Strong ability to analyze and resolve complex issues.
- Strong motivation to consistently learn and enhance skills.
- Strong commitment to safety protocols and company policies.
- Exceptional communication and interpersonal skills.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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